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Alarms on OneClick appear with one hour more

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  • 1.  Alarms on OneClick appear with one hour more

    Posted 04-12-2019 01:03 PM

    Hi Everyone,

     

    We made update time in Spectrum servers (CA SPECTRUM SERVER & CA OneClick Server) in both shows the correct hour, but the alarms in the Oneclick console, appears with incorrect time.

     

    We check the logs in oneclick web and appears with the correct time:

     

    And in Spectrum Server, tzdata is updated.

     

    Should we check any additional configuration?

    Thank you and regards,



  • 2.  Re: Alarms on OneClick appear with one hour more
    Best Answer

    Posted 04-13-2019 11:15 AM

    Hello Ana,

     

    Did you update the Java tzdata on the SpectroSERVER and OneClick machines?

    Did you update the Java tzdata on each Desktop where you launch the OneClick Console?

     

    https://comm.support.ca.com/kb/will-the-brazil-dst-change-in-2018-affect-ca-spectrum/kb000115909

    https://comm.support.ca.com/kb/will-the-brazil-dst-change-in-2018-affect-ca-uim/kb000118043

    https://comm.support.ca.com/kb/will-the-chilel-dst-change-in-2019-affect-ca-uim/kb000130609

     

    Thanks,

    Silvio



  • 3.  Re: Alarms on OneClick appear with one hour more

    Posted 04-15-2019 11:14 AM

    Hello Silvio,


    I updated the desktop tzdata and the schedule change was displayed successfully.

     

    Thanks for your answer.

    Regards,