FYI, issue of opening the primary hub GUI was resolved when support provided me a replacement nimbus.dll
Original Message:
Sent: 10-09-2019 11:00 AM
From: Robert E
Subject: 9.2.0 hub has stopped working
Well don't I feel silly for not trying 'administrator'.
Strangely opening the primary hub gui still fails to open.
I'll report back to support.
Thanks!
Original Message:
Sent: 10-09-2019 10:31 AM
From: Gene HOWARD
Subject: 9.2.0 hub has stopped working
UIM names are case sensitive.
Please try administrator instead of Adminsitrator
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Gene Howard
Principal Support Engineer
Broadcom
Original Message:
Sent: 10-09-2019 10:29 AM
From: Robert E
Subject: 9.2.0 hub has stopped working
So in working with Broadcom Support/Software Engineering they have asked that I try logging into the primary hub from a secondary hub using the Infrastructure Manager application.
Once ports 48000-48050 had been unblocked (everything runs through tunnel server port) and the secondary hub can now see the primary hub in the Infrastructure Manager application, I tried logging in only to get the login/pass error below.
Original Message:
Sent: 09-17-2019 10:10 AM
From: Gene HOWARD
Subject: 9.2.0 hub has stopped working
this would have to be done through a support case.
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Gene Howard
Principal Support Engineer
Broadcom
Original Message:
Sent: 09-17-2019 10:08 AM
From: Robert Easby-Smith
Subject: 9.2.0 hub has stopped working
Gene,
How would I engage the DEV team?
Thanks,
Robert
Original Message:
Sent: 09-17-2019 10:01 AM
From: Gene HOWARD
Subject: 9.2.0 hub has stopped working
I think the dev team will have to look into the application dump file to find a solution to this at this point.
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Gene Howard
Principal Support Engineer
Broadcom
Original Message:
Sent: 09-17-2019 09:57 AM
From: Robert Easby-Smith
Subject: 9.2.0 hub has stopped working
I uninstalled all of the Visual C++ versions, Nimsoft Infrastructure Manager, SOAP-runtime-TK3
I cleared the temp folder and restarted the server.
After rebooting I installed the IM but received several registration errors:
I uninstalled the IM and SOAP again and installed Visual C++ 2008 x86 & x64 and reinstalled the IM.
This time only the nimbus.dll failed to register.
I restated the server again and launched the IM but it failed to launch. The error was: "Check if 'nimbus.dll' is properly registered".
I installed Visual C++ 2017 from MS and restarted.
After the restart the IM starts without error, but I still receive the same 'hub has stopped working' error when attempting to launch the GUI.
All other probe GUI's and secondary HUB gui's that I tried open without error.
I installed the vs2010sp1... and vs2017... from the archive and restarted the server again.
I still receive the same 'hub has stopped working' error when attempting to launch the GUI of the primary server.
All other probe GUI's and secondary HUB GUI's that I tried open successfully.
Original Message:
Sent: 09-17-2019 09:04 AM
From: Gene HOWARD
Subject: 9.2.0 hub has stopped working
the only thing I can think to suggest would be the following.
1) Uninstall all of the visuall C++ run time libraries versions.
2) uninstall IM and the Soap run time.
3) clear the temp folder
4) reboot the server.
5) disable any antivirus
6) install the IM client from the <Nimsoft>\install\setup
7) deploy the visuall C++ 2010sp1 and vs2017 (both x86 and x64) from the archive to the robot.
And see if this does not resolve the issue.
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Gene Howard
Principal Support Engineer
Broadcom
Original Message:
Sent: 09-17-2019 08:54 AM
From: Robert Easby-Smith
Subject: 9.2.0 hub has stopped working
I believe it is included in the 2015-2019, because when I try to install 2017 by itself I receive:
Original Message:
Sent: 09-17-2019 08:42 AM
From: DAVID MICHEL
Subject: 9.2.0 hub has stopped working
Not seeing the 2017 in your image.
This is from my 9.2.0 primary hub server
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Support Engineer
Broadcom
Original Message:
Sent: 09-17-2019 08:25 AM
From: Robert Easby-Smith
Subject: 9.2.0 hub has stopped working
I apologize, there was a typo in my second posting of my OS.
The server is running Windows Server 2012 R2 as indicated in my first post.
You are correct, the problem is with the GUI of the hub probe on the primary server.
If I open the GUI of any secondary hub probe it opens without error.
As for the Visual C++ 2017 files, I have already re-installed those.
Here are the Visual C++ currently installed:
Original Message:
Sent: 09-16-2019 05:06 PM
From: Gene HOWARD
Subject: 9.2.0 hub has stopped working
The problem is probably the OS 2016R2
we have only certified up to 2016
https://docops.ca.com/ca-unified-infrastructure-management/9-0-2/en/installing/product-compatibility/compatibility-matrix
The problem you are having is with the hub GUI only not the hub probe.
You might try applying the latest version of the C++ 2017 files from MS.
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
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Gene Howard
Principal Support Engineer
Broadcom
Original Message:
Sent: 09-16-2019 04:56 PM
From: Robert Easby-Smith
Subject: 9.2.0 hub has stopped working
Windows Server 2016 R2
I had a full snapshot of the server and database backup but I gave the OK to delete them a couple days after was successful before I noticed this issue.
I had opened multiple probes and hubs since the upgrade just not the primary hub it seemed.
I so have a backup of the hub.cfg from 8.5.1 but that is all that remains.
Original Message:
Sent: 09-16-2019 04:30 PM
From: Daniel Blanco
Subject: 9.2.0 hub has stopped working
What OS are you running the primary hub on?
Did you make directory backups before upgrading. You could always just revert back the DB and the \Nimsoft directory if you did backups. Step 1 make a backup of NimsoftSLM db and all UMP and Pri-Hub Nimsoft folders..
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Daniel Blanco
Enterprise Tools Architect
Alphaserve Technologies
Original Message:
Sent: 09-16-2019 04:02 PM
From: Robert Easby-Smith
Subject: 9.2.0 hub has stopped working
I can start and make changes to that hub probe via the Admin Console.
I can start all other secondary hub probes via the Infrastructure Manager application.
I have rebooted the server and restarted the service multiple times.
In attempting to troubleshoot this with Broadcom IT I have re-installed all of the Visual C++ versions (2008, 2010, 2013, 2018), provided multiple log and config files, deleting all files/folders from %temp%, and still the issue remains.
I also tried downgrading the hub to 7.97 from the archive and still have the same issue.
Broadcom IT indicates this is not a Broadcom issue as the ucrtbase.dll erroring is not a Broadcom dll file.
Has anyone else run into this issue and can provide a solution or troubleshooting tips?