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Web Agent support on an appliance

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  • 1.  Web Agent support on an appliance

    Posted 05-08-2015 01:37 PM

    Is there support for the web agent on an appliance running CentOS (based on Red Hat Linux)?



  • 2.  Re: Web Agent support on an appliance
    Best Answer

    Posted 05-10-2015 08:42 PM

    No CA Single Sign On (formerly CA SiteMinder ) doesn't support Cent OS for any of it's components.

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec480689.aspx



  • 3.  Re: Web Agent support on an appliance

    Posted 05-11-2015 11:14 AM

    Ujwol,

     

    i would expect that article is outdated; or the PSMs.

     

    Which is outdated?

     

    latest PSMs have:

    (R12.52/R12.52 SP1 used as reference)

    page 20:

    3. Red Hat AS, Red Hat ES, Red Hat Enterprise Linux and Red Hat Enterprise Linux Advanced Platform are supported with all Red Hat

    updates. Any problems reported will be fixed on the latest Red Hat update. Security Enhanced Red Hat Linux is supported, please

    see vendor’s documentation for setup instructions to enable third-party processes (such as SiteMinder) to run on the system.

     

    page 26:

    Red Hat AS, Red Hat ES, Red Hat Enterprise Linux and Red Hat Enterprise Linux Advanced Platform are supported with all Red Hat

    updates. Any problems reported will be fixed on the latest Red Hat update. Security Enhanced Red Hat Linux is supported, please

    see vendor’s documentation for setup instructions to enable third-party processes (such as SiteMinder) to run on the system.

     

    and in section "7.4 Reasonable Commercial Effort Statement" on page 39 and 40

    CA Technical Support will make a reasonable commercial effort to troubleshoot and/or resolve customer support requests that involve

    the use of currently supported versions of CA SiteMinder on or with “unsupported” platforms as follows:

    CA Technical Support will accept support incidents (support requests) involving a software platform of a combination of software

    platforms that is not officially supported per the then-current CA published platform support matrices. CA will troubleshoot the issue up

    to the point that CA has reason to believe that the problem is related to the use of software that is not specified in a then-current platform

    supported matrix. At such point, CA shall require that the customer reproduce the problem on a fully supported combination of platforms

    before CA proceeds in troubleshooting the incident.

    Linux Reasonable Commercial Effort Statement:

    This Support Statement applies to CA SiteMinder that offers documented support for one or more Linux Reference Platforms. CA strives to

    meet our clients’ diverse and ever changing needs. CA products support and manage many of today's leading platforms, operating systems

    and applications across the IT enterprise. A Linux Reference Platform is a specific version of a particular Linux variant, such as Red Hat

    Enterprise Server 5/6, which is used in CA development, QA, and Support, and is documented as a supported environment in which to run

    CA SiteMinder. To verify the Linux Reference Platforms supported for CA SiteMinder, review the system requirements section of the

    respective product documentation, or check with CA Support. Many of our clients use variants of the Linux operating system as their

    production operating system platform, for example Oracle Enterprise Linux, SUSE, etc. Some of those Linux variants claim compatibility

    (compatibility modes) with CA SiteMinder supported Linux Reference Platforms.

    Note: CA does not test every possible configuration of CA SiteMinder running on the many Compatible Linux Variants available and cannot

    certify specific client configurations.

    To facilitate a quick resolution and isolate the root cause of any potential product issue encountered running on Compatible Linux

    Variants, CA is establishing the following support protocol for CA SiteMinder operated in these environments:

     

    The current GA version of a Linux Reference Platform and the prior major version of that environment are supported. Any

    exceptions will be noted in respective product documentation.

    The client is responsible for properly configuring their Linux Variant to be compatible with a Linux Reference Platform supported

    by CA SiteMinder.

     The client is responsible for having an active maintenance agreement for both their CA SiteMinder and for the Compatible Linux

    variant.

     While CA does not require that clients recreate each issue on a Linux Reference Platform before contacting support, we can

    request that the client diagnose and troubleshoot specific issues without the Linux Variant "variable" through reproducing the

    issue on the Linux Reference Platform. CA will only do this when we have reason to believe the issue is directly related to the

    Compatible Linux Variant environment.

     While functional problems are rare under Compatible Linux Variants, problems may occur related to the third-party components

    embedded in applications, and those embedded products’ support of Compatible Linux Variants may be limited or unavailable.

    Diagnosis and resolution of this class of problem may require the client to return to a Linux Reference Platform.

     Compatible Linux Variants are diverse; CA may require extra time to understand, collect data, troubleshoot and possibly

    reproduce reported issues.

     If CA Support cannot directly identify the root cause as a CA or a Compatible Linux Variant issue, client can open a support issue

    with their Compatible Linux Variant vendor and any other necessary third-party vendors to expedite the resolution of the issue.

    CA, the vendor(s), and the client will work together toward a quick resolution where there business relationship mechanism to do

    so. CA, Novell, and many other software vendors belong to the Technical Support Alliance Network (http://www.tsanet.org) that

    may be engaged by either CA or the Compatible Linux variant vendor if and when the need for a third-party arises as long as active

    maintenance exists for the CA and third party vendor’s product. Note if the customer does not have a Vendor support agreement

    for the Linux variant, there is no third party CA may work with.

    Any known issues with running CA SiteMinder on specific Compatible Linux Variants will be noted in the respective product

    documentation.

     

    If i read that correctly, it's supported as  long as issues are proven not to be caused by the Linux Flavor. IE: if said  issue is also on Red Hat.

     

    That being said, when i was at CA i found that Cent, while  claiming bit for bit compatibility with Red Hat, was not.

    I recall finding multiple issues specifically with the Web Agent that were specific to Cent.

     

    that should  probably be called out in the documentation for the Web Agent.

     

    that is, assuming the issues have not changed.

     

    -Josh