Symantec IGA

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  • 1.  Exception attempting to drain the queue on schedule

    Posted Jan 25, 2019 08:51 AM

    Hi All,

    I have CA RCM (Governance 14.1) connected with IDM and enabled. Often I find the environment constantly printing the below log details. I do not know what is the reason behind it and where I can debug this error better. Sometime I disable and enable the RCM connection to make the issue disappear. Is there any better way to inspect the issue? Kindly suggest.

     

    ERROR [im.analytics.queuednotification.task] (iam_imDefaultQuartzScheduler_Worker-7) QueueNotificationJobTask:execute:Exception attempting to drain the queue on schedule
    2019-01-25 14:27:48,019 ERROR [im.analytics.queuednotification.task] (iam_imDefaultQuartzScheduler_Worker-7) org.quartz.JobExecutionException: QueueNotificationJobTask:execute:RCM Connection was disabled for environment.Trigger will be unscheduled:identityEnv
    at com.ca.identitymanager.analytics.notification.QueueNotificationJobTask.execute(QueueNotificationJobTask.java:57)
    at org.quartz.core.JobRunShell.run(JobRunShell.java:199)
    at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:546)

     

    Thanks & Regards.

    Debasish Sarkar.



  • 2.  Re: Exception attempting to drain the queue on schedule

    Broadcom Employee
    Posted Jan 30, 2019 10:39 AM

    sulca03, and linyu02 and Nino.Uziel any thoughts??

     

    Bill



  • 3.  Re: Exception attempting to drain the queue on schedule
    Best Answer

    Broadcom Employee
    Posted Jan 30, 2019 10:54 AM

    Sometimes this happens when one side has enabled continuous update and the other did not. 

    I think you are seeing this on the IM side so perhaps you need to disable continuous update in IM. Or, if you want the continuous update, to enable in IG.