Dear CA Identity Management and Governance Customer:
- Are you stuck locating a product download?
- Having trouble locating the right product documentation?
- Looking for quick clarity within existing documentation?
- Want a 15 min overview on a product feature?
- Or do you do want to check product compatibility?
Look no further … and try CA’s Identity Management & Governance “Chat based Support” starting June 1st : Mon-Fri between 9:00 am – 5:00 pm EST.
This Chat offering complements our current CA support channels and offers our customers an omnichannel support presence. Get quick access to simple questions from our team of experts in CA Support. This chat channel will be available as a “Chat” button on the right-hand side of the Support Online portal for Case Management
We’re excited to offer this channel to you and welcome any feedback you have, to make our support channels valuable to you.
*Note*
For assistance on an existing support case, do leverage the Case Concern button present on any open support ticket or call CA customer care at 1-800-225-5224. For cases that require in depth screen and log sharing due to issue complexity, it is advised you proceed with opening a regular support case for effective troubleshooting