Clarity

 View Only
  • 1.  Notification Email : username@mailserver.com

    Posted Nov 09, 2018 11:15 AM

    When the workflow is completed and we are getting a notification "Username@mailserver.com do-not-reply-ondemand@ca.com". Is there a way that I can change the email address coming from and change the content ?



  • 2.  Re: Notification Email : username@mailserver.com

    Broadcom Employee
    Posted Nov 13, 2018 02:39 AM

    Hi Arunachalam,

     

    From SAAS this is the default email address and it won't be possible to change, even though in your process you can use custom from address but action items will continue to pick from CSA.

     

    Regards
    Suman Pramanik 



  • 3.  Re: Notification Email : username@mailserver.com

    Posted Nov 13, 2018 08:51 AM

    Hi Suman, 

     

    Is there a way that I can validate in CSA since I am on SaaS? Please provide some light on this. 



  • 4.  Re: Notification Email : username@mailserver.com

    Broadcom Employee
    Posted Nov 13, 2018 08:56 AM

    In SAAS it is set to the email you mentioned and it cannot be changed.

     

    Regards

    Suman Pramanik 



  • 5.  Re: Notification Email : username@mailserver.com

    Posted Nov 13, 2018 09:25 AM

    Hi Suman, 

     

    I am not focusing on this email "do-no-reply@ondemand.com". I am working only on "username@mailserver.com"



  • 6.  Re: Notification Email : username@mailserver.com

    Broadcom Employee
    Posted Nov 13, 2018 09:29 AM

    In SAAS you cannot change the email server as I mentioned before. 

     

    Regards
    Suman Pramanik 



  • 7.  Re: Notification Email : username@mailserver.com

    Posted Nov 20, 2018 11:46 AM

    Hi Suman, 

    It is working after I update email address " Administrator Niku, PPM Administrator, Process Administrator, Scheduler Scheduler". It is removing the "username@mailserver.com" and it is replacing the email address that I updated. 



  • 8.  RE: Re: Notification Email : username@mailserver.com

    Broadcom Employee
    Posted Apr 30, 2021 07:50 AM
    But replacing email address without valid email, user will not get the mail. What is the use case you are trying to achieve

    ------------------------------
    Thanks & Regards
    Suman Pramanik
    Sr. Principal Support Engineer | Customer Success & Support, Enterprise Software Division
    Broadcom
    ------------------------------