Thanks for the article. It is very helpful.
It looks like I am getting thru all the steps successfully but still no luck authenticating from the probe itself. This is the log I have from it:
Sep 18 16:04:14:060 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null'
Sep 18 16:04:14:060 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted
Sep 18 16:04:14:061 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection'
Sep 18 16:04:14:061 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[111, 2, 56, 4, 67, 83, 9, -85, 126, -8, 0, -57, 41, -106, -1, -109, -60, -25, -118, -99, -37, 17, 19, 29, -11, 76, 22, -23, 78, 30, 38, 1, 28, -69, -29, -50, -74, 16, -30, 103, -94, 31, 89, 83, 117, -90, 83, 115, -68, -126, -51, -122, 43, -113, 117, 48, -1, 26, 113, 72, -106, 71, 28, 122, -23, -63, 90, -64, 97, -70, 30, 55, -35, 19, 61, 77, 119, -54, -52, 12, -53, -118, 89, -41, -41, -111, -32, 34, -101, 20, -89, -77, -118, -64, 112, 37, 56, 13, -61, 108, -60, 49, 23, -107, 125, -94, 38, 81, 107, 33, 33, 89, -25, 78, 87, 49, 121, -71, -13, -89, -3, 103, -122, -112, -27, 30, 78, -42, -46, -28, 126, 61, 108, 99, 36, -12, 1, -60, -26, 28, 10, 105, -11, 103, -54, 2, 58, 47, 3, 87, -26, -47, 100, -66, 74, -94, -41, 6, -102, 126, -41, 108, -33, 108, -90, -65, -82, -33, 116, -49, -56, 45, -96, 102, 79, -1, 93, 36, 28, 111, -116, 9, 11, 31, 53, -42, 12, 78, -95, 7, -11, -41, -84, 104, 124, 10, -113, -127, -28,
119, -55, -75, -63, -103, -73, 90, 9, -90, 99, -116, 118, 119, 15, 3, 43, -87, -35, -19, -37, -14, 6, 91, -95, -80, -21, -66, -77, -21, -21, 50, 2, -106, 110, 90, 96, -43, -119, -68, 56, -98, -111, -38, -22, 87, 28, -25, -43, -64, -18, 78, 94, -121, 124, 38, -5, -29, -106, 18, -21, -84, -2, 123, 8, -39, -27, -118, -53, -15, -46, -64, -109, 127, -67, -24, 73, 91, 35, 108, -114, 32, -101, -97, 106, 34, 9, 60, 31, 59, -102, -62, 54, 85, -84, 110, -114, 106, -94, -29, -93, 93, 75, -35, -82, 124, -38, 11, -31, 80, 76, 69, -2, -52, 60, -19, -30, -108, 98, 66, 24, -110, 98, -60, 23, 101, -33, 115, 14, 106, -57, -60, 28, -98, 62, -113, 124, 125, 78, -69, -86, -8, 16, 25, -67, -59, -112, -82, -31, 42, 63, 81, -90, 11, -61, 84, -116, 76, -37, -122, -68, 121, -69, 114, -74, 123, -127, 28, 21, 43, 25, 11, -122, -124, 67, -5, -50, -50, 72, 54, -18, 123, 4, 74, -103, -31, -29, 73, -81, -126, 49, -45, 65, 89, -73, -120, 9, -4, -120, -105, 71, 6, -63, -18, -115, -84, 35, 72, -3, -30, -50, -40, -24, -116, 52, -23, 126, -29,
83, 11, 98, -9, -89, 12, -75, -88, 97, -122, 26, -13, -106, -112, -44, 19, -37, -118, -41, 42, 1, -121, 13, -107, -44, 103, 18, -82, -123, -93, -47, -47, 82, -64, 40, -17, -45, 119, 74, 80, 16, -74, 40, 37, 86, -87, -126, 56, 103, 23, -36, -77, -126, -126, 75, 21, -43, -47, 103, 106, 61, -92, -27, 122, 107, -16, -31, 45, 104, 33, -32, -39, 87, 85, 8, 85, 107, 6, 99, -38, -87, 4, -56, -11, 100, 29, -111, -71, 49, -97, -87, -79, 10, -93, 123, 27, -113, -16, 107, -5, 82, -7, -16, -97, 6, 112, 15, 78, -7, -86, -114, 110, 18, 119, -89, 32, -97, 77, -13, -102, 95, 96, -122, 74, 114, -12, -42, -94, 63, 52, -83, 14, -78, 121, -6, -26, 74, 49, -3, 83, -56, -105, 27, -38, -100, 121, -28, 46, 12, 31, -87, 38, 52, 86, -119, 74, 16, -54, 34, -125, -26, -58, 74, 91, -40, 97, -117, 122, -37, 15, 121, -48, 94, 114, 86, -49, 71, -115, 24, -123, -44, 107, -75, 24, -44, 111, 120, -124, 53, -109, -22, 19, 93, -40, -95, 18, 10, -19, -123, -32, 51, 126, -112, 31, -113, 86, -16, -127, -9, 24, -28, -81, -53, 87, 7, 7, -82, -85, 11
, -103, -35, -89, 100, -70, -31, -84, 38, -122, -21, -84, 40, -101, -30, 50, -48, -8, 66, 51, -15, -117, -80, 46, 17, 15, 126, -112, 42, -14, -28, -96, 25, -23, -17, -1, 15, -96, -106, 114, -127, -19, -99, 72, 103, 75, -59, 55, -85, 46, 0, 60, 38, -60, 96, 74, 110, -42, 11, -71, 17, 80, -7, 38, -10, -92, 15, -98, -6, -117, -73, -4, 115, 96, -48, 120, 60, 64, -80, 73, -95, 28, -68, 91, -117, -125, -89, -28, 97, -97, -9, -37, -43, 95, 87, -71, -125, -31, -112, -6, -78, -8, 126, 22, -52, 45, 82, 10, 73, 35, -44, 88, 48, -76, 37, 75, 103, 17, 92, -106, 1, 23, 12, -28, -41, -112, 71, -9, -101, -21, -113, 23, 54, -109, -30, -72, -65, 106, -38, 105, 69, 91, 2, 34, 12, -3, -19, 74, 10, -68, -124, 27, -127, -108, 82, 63, 26, 33, -113, -84, -127, -48, -32, 22, -18, -106, 51, 95, -94, -17, 122, 94, -46, 26, -106, 122, 112, 6, -9, 120, 38, 68, 87, 31, 99, -15, -83, 120, 86, -17, 53, 23, -32, 22, 95, -94, -77, -124], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=8
7]}]'
Sep 18 16:04:14:063 [attach_socket, sdgtw] removing id form the connection details
Sep 18 16:04:14:063 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null
Sep 18 16:04:14:063 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM
Sep 18 16:04:14:063 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1
Sep 18 16:04:16:706 [attach_socket, sdgtw] Update for CASDM is returned with code: 200
Sep 18 16:04:16:706 [attach_socket, sdgtw] In validateIntegration method :url is
http://localhost:36911/ca-nim-sm/api/v2/config/integration/CASDM/testConnectionSep 18 16:04:16:706 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR
http://localhost:36911/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM
Sep 18 16:04:19:191 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK]
Sep 18 16:04:19:192 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException
at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1695)
at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168)
at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99)
at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225)
at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178)
at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123)
Sep 18 16:04:19:192 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM
Sep 18 16:04:19:193 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1
Sep 18 16:04:19:404 [attach_socket, sdgtw] Update for CASDM is returned with code: 200
Sep 18 16:04:19:404 [attach_socket, sdgtw] In validateIntegration method :url is
http://localhost:36911/ca-nim-sm/api/v2/config/integration/CASDM/testConnectionSep 18 16:04:19:404 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR
http://localhost:36911/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM
Sep 18 16:04:19:568 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK]
Sep 18 16:04:19:570 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback
Original Message:
Sent: 09-17-2019 09:43 PM
From: Franklin D'souza
Subject: sdgtw integration with CA SDM 14.1 not authenticating
Hi
Please also verify connection using below KB
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=73055
Original Message:
Sent: 09-17-2019 12:10 PM
From: Rodrigo Braga
Subject: sdgtw integration with CA SDM 14.1 not authenticating
We are trying to integrate our CA UIM with CA Service Desk Manager to automate tickets, however I cannot get passed the validation on sdgtw probe. We filled out the required SOAP and REST host, ports, username and password field but still get the 'Validation Failed'. I know the username and password is correct as I checked against the Service Desk Manager web interface fine.
Perhaps I am missing some settings on CA Service Desk Manager, in order to allow the connection? Any help is appreciated.
CA UIM 9.2.0
sdgtw probe v2.20
CA SDM v14.1