Symantec Privileged Access Management

  • Private Community
 View Only
Back to discussions
Expand all | Collapse all

Tech Tip - CA Privileged Identity Manager: support tool for EntM server

  • 1.  Tech Tip - CA Privileged Identity Manager: support tool for EntM server

    Broadcom Employee
    Posted Oct 13, 2015 12:21 AM

    CA Privileged Identity Manager Tech Tip by Manabu Taniguchi, Principal Support Engineer for 10/13/2015

     

    LogCollector is a utility which collects needed support information from an ENTM sever.

     

    The LogCollector located in:

    Windows:

    $ENTM$\IAM Suite\Access Control\tools\LogCollector\log.bat

    Linux:

    $ENTM$/IAM_Suite/Access Control/tools/LogCollector/log.sh

     

    The LogCollector output is a zip file named ENTM_supportfile_<date>.zip on current directory.

    This utility tries to collect endpoint support tool (ACSupport on Windows, support.sh on Linux) output but it doesn't run the support tool.

    You need to run it before running LogCollector.