CA EMS probe not starting

[Santhosh B]

Dear Team

While upgrading the CA UIM from 8.47 to 9.02 , EMS probe is not starting . 

Background of the issue - 
Production setup- This is in HA . We have taken the backup of the  SQL database and imported into the test setup. This UAT environment is been tested first and upgraded first . This is where EMS probe is not starting .  This is the error from the controller log...

Oct 10 18:54:41:855 [7892] Controller: Controller on UATVWUIM01 port 48000 started
Oct 10 18:54:45:578 [7892] Controller: Hub localhost(10.0.16.131) contact established
Oct 10 18:55:56:071 [7892] Controller: Max. restarts reached for probe 'ems' (command = <startup java>)
Oct 10 19:08:16:545 [7892] Controller: Going down...
Oct 10 19:08:20:553 [7324] Controller: nimSessionWaitMsg: got error on client session: 10054
Oct 10 19:08:20:553 [3860] Controller: nimSessionWaitMsg: got error on client session: 10054
Oct 10 19:08:20:553 [5196] Controller: nimSessionWaitMsg: got error on client session: 10054
Oct 10 19:08:24:377 [7892] Controller: stop failed (communication error)
Oct 10 19:08:26:323 [7892] Controller: Down
Oct 10 19:08:33:955 [7500] Controller: --------------------------------------------------------------------------------------------------------
Oct 10 19:08:33:955 [7500] Controller: ----- Robot controller 7.96 [Build 7.96.230, Oct 18 2018] started -----
Oct 10 19:08:33:955 [7500] Controller: Name = UATVWUIM01, IP = 10.0.16.131, Port = 48000
Oct 10 19:08:33:955 [7500] Controller: OS = Windows / Windows Server 2012 R2 Standard, 64-bit / Service Pack 0 Build 9600
Oct 10 19:08:33:955 [7500] Controller: Domain = UATVWUIM01_domain
Oct 10 19:08:33:955 [7500] Controller: Primary HUB = /UATVWUIM01_domain/UATVWUIM01_hub/UATVWUIM01 10.0.16.131
Oct 10 19:08:33:955 [7500] Controller: Loglevel = 0, Logfile = controller.log
Oct 10 19:08:34:033 [7500] Controller: Running as user SYSTEM
Oct 10 19:08:34:033 [7500] Controller: -----
Oct 10 19:08:34:033 [7500] Controller: Controller on UATVWUIM01 port 48000 started
Oct 10 19:08:37:416 [7500] Controller: Hub localhost(10.0.16.131) contact established
Oct 10 19:10:00:109 [7500] Controller: Max. restarts reached for probe 'ems' (command = <startup java>)
Oct 10 19:20:29:036 [7500] Controller: Max. restarts reached for probe 'ems' (command = <startup java>)

Can someone please help on this

cheers

Santhosh

[Gene Howard]

set your controller loglevel to 5 and ems loglevel to 5 and logsize to 35000 to get mode details.
Usually, the fasted thing to do is just delete ems and make sure the folder is gone from the drive and re-deploy it from the archive.

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Gene Howard
Principal Support Engineer
Broadcom
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[Santhosh B]

Hi Gene, 

I could not able to delete the EMS folders form the drive as it is it is used by some process. I even stopped the Services but no luck. 
I could able to delete from the Infrastructure manager but not from the drive. 
I rebooted the server also but no luck
I will set the debug and get the results 

thanks

Santhosh 

[Gene Howard]

If EMS is disabled there should be nothing interacting with that folder from UIM.
You might need to install something like process explorer to understand what is interacting with the folder.
That might be the root of your problem.

------------------------------
Gene Howard
Principal Support Engineer
Broadcom
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[Santhosh B]

Thanks Gene and Jason for the advice...

EMS 10.22 resolved the issue 

cheers

Santhosh

[Jason Allen]

Hi

please delete the folder \Nimsoft\probes\service\ems\db and then deactivate/activate the probe.