A customer recently opened a ticket related to problems loading a certificate into PAM. When examining the certificate we saw unprintable characters. In discussing this with Engineering I was informed that the certificate looked that way because it encoded in binary form DER. The Certificate Authority (CA) certificate imported into CA PAM is required to be in Base64 encoded format. If the CA generated something else then the certificate must be converted to Base64. One way is to use a tool like OpenSSL to do the conversion. I do not have the details for performing such a conversion. Please consult with you OpenSSL expert.