Spell MAcro for Request workflow task.

[Aamir Khan]

Hi Team

We have below Action Macro for our Request workflows. The below macro is attached on 1st workflow task on pending status. 

When an end user initiate a request, he/she select their Manager and save the ticket. WOrkflow task assignee field populates based on Manager field selection by end user. The below Macro works perfect for us.

There is an Senior Manager field on detail_cr_wf.htmpl page so that once the 1st workflow task assignee aproved the request he should select his Manager and that manager should assign in 2nd workflow task assingee field.. 


we have attribute in cr_wf object  for Senior manager field i.e 'z_hod'

i loaded another same macro but change the attribute from 'cr.zanalyst' TO 'z_hod' and use this macro for second wf task on pending status.


Now when i tested the flow again, ahen 1st task assignee select his S.Manager and approve the status. The second wf task assignee field not populating based on S.manager field selected in first task.

What could be issue?


#casdm17.1
#caservicedesk17.0 



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[Aamir Khan]

i used below macro for second wf task on pending status but not worked..

if ( !is_empty(z_hod))

 assignee = z_hod;

[Aamir Khan]

Please can any one advise on this?

[Lindsay Estabrooks]

First, let's examine the macro that did work:

1. You added a custom attribute (zanalyst) to the cr object.
2. In a macro for the cr_wf object you referenced the custom attribute zanalyst in the cr object.
   1. This worked because there is a direct relationship (an SREL) between the cr_wf object and the cr object (using the cr attribute of the cr_wf object pointing to the persistent_id of the cr object). This SREL indicates that a Workflow Task (cr_wf instance) belongs to one Request/Incident/Problem ticket (cr instance).

Now you added a custom attribute (z_hod) to the cr_wf object.

• If you try to reference the z_hod attribute in a macro for the cr_wf object it will be referencing the attribute in the same cr_wf instance to which the macro is attached.
• It seems that you are expecting it to reference the z_hod attribute in a different cr_wf instance. For this to happen you would need to develop a far more complex SPEL macro that would need to examine all the Workflow Tasks (cr_wf instances) associated to the same ticket (cr instance) with criteria to select out the specific Workflow Task you want to reference.

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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[Aamir Khan]

Hi Lindsay

Thanks for your response

Let ignore the 1st action macro which worked for another case.

Now i have request workflow tasks.

Task 1 -> Approve by group member

Task 2 -> This task has custom field name Manager (attribute: z_manager [srel - > agt (analyst) ] in cr_wf object
               Group member will select Manager Field  and then approve the task.

Task 3 -> This task should have the assignee = Manager field selected in Task 2

So on Pending status of Task 3, can you advise with action macro which will work like this.?

Many Thanks