CA Service Management

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  • 1.  APM / ITAM web services filtering and unique Asset Name

    Posted Apr 28, 2017 05:31 AM

    We are using APM web services to integrate with an in-house system (VFA) that acts as a front-end for handling a specific department’s assets and models. To limit the VFA front-end to only be able to access and modify their own department’s assets and models we are using a filter in APM with criteria ‘Creation User Equal To VFA’. This works fine, VFA can now only see and modify their own assets in APM.

     

    However: We require ‘Asset Name’ to be unique across all assets in APM. This is a company policy and not a configuration in APM. This means that when VFA creates a new asset, it needs to check if the Asset Name already exists in APM before saving the new asset to APM. But currently VFA can only see the ‘Asset Name’ of their own assets, not all assets in APM.

     

    I cannot see a way to solve this through the filter functionality in APM. We are looking at the possibility that this can be achieved by using a combination of filter, configuration, permissions and roles in APM but have not got anywhere yet.

     

    Does anyone have any good ideas on how to solve or approach this problem?

     

     

    Best regards,
    Heikki Ikonen
    Netgain



  • 2.  Re: APM / ITAM web services filtering and unique Asset Name

    Broadcom Employee
    Posted May 09, 2017 10:48 AM

    Hi Heikki,

     

    The below suggestion is not a proven one but can be used as a work around if it helps.

     

    we have seen similar issue on another account. To get around the issue, the concatenated the Asset Name and the Asset Number. This would make the asset name unique. For example, using the records below, we would end up with asset names as follows:

     

    Access 2000_030AE1BEE788AD4F8615386B91455C37

    Access 2000_030AE1BEE753EB46A01AEAFFEE345886

     

    This option would allow us to get by the issue with unique names thus allowing CORA to run faster, but has implications on the user interface. Discussing this further with Mike, we could modify the form to display only the Asset Name (Access 2000) rather than the concatenated asset name - Access 2000_<<Asset Number>>.

     

    Hope this helps in some way!