Hi everyone,
I've done this before successfully, but this one doesn't seem to be working.
We have a custom field named zResolution, which is a basic text field similar to the Description field.
I've added the following lines to the 'Keywords' section of the text_api.cfg file, and restarted the pdm_text_nxd.exe process:
INCIDENT.zRESOLUTION=zResolution.STRING
REQUEST.zRESOLUTION=zResolution.STRING
I'm sending an email with the below information in the email body. All fields are being correctly populated with the values, except the zResolution field, which remains empty. What am I doing wrong?
This is the ticket description.
%CUSTOMER=TZ26297
%REQUESTER=TZ26297
%CATEGORY=Account / Access Request.Add.RACF
%GROUP=CA_Administration
%ASSIGNEE=TZ26297
%STATUS=Closed
%ZRESOLUTION=This request has been completed.
%RESOLUTION_CODE=Setup Complete
Thanks,
Tammy Zadell