CA Service Management

Hi,

Am trying to write a query to get the total spent hours for each activity in an incident. Below is the query and the out put as follows.

select b.id, c.ref_num ,b.call_req_id,b.action_desc,(select DATEADD(s,b.time_stamp+19800,'1970-01-01 00:00:000')) as 'Timestamp' from act_log b inner join stakeholders c on

b.call_req_id=c.persid.

Am able to reach till this and please let me know how to get the duration. EX: the initial value should be zero then next difference should be( 400761-400760) 1 min 30 sec.

Like wise I should get for individual incident.

some one may please help..

I couldn't find a "stakeholders" table, maybe because I'm still on 12.9.

However, replacing call_req for stakehodlers I was able to make the following changes to your script:

select

b.id,

c.ref_num ,

b.call_req_id,

b.action_desc,

(select DATEADD(s,b.time_stamp+19800,'1970-01-01 00:00:000')) as 'Timestamp',

((b.time_stamp - c.open_date)/3600) as Duration

from

act_log b inner join call_req c on b.call_req_id=c.persid

Since the subtraction above would get you the seconds between the activity time stamp and the time when the request/Incident/problem was opened, dividing by 3600 should get the hours you're looking for.