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Identity Portal -> MyRequest - Retreive Request ID

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  • 1.  Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-19-2019 02:41 AM
    Hi Team,
    Am using Identity Suite 14.3 (vapp),


    How can i retreive the Request ID using Policy Xpress ? 
    Where does this Request ID value stored ?

    Because we need to integrate with customer helpdesk system, where we need to provide helpdesk system with our ticketing ID to them for processing.

    regards,
    William


  • 2.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-19-2019 03:13 AM
    Sorry, I don't have access to a system to validate and a screenshot. 

    I believe this is possible. On the request form you can map a logical attribute to the request ID. from the drop down list choose system attribute and you can find request ID and other things such as risk, etc.


  • 3.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-19-2019 03:27 AM
    is it something like this ?
    But where we do get requestid value from Identity portal ?




  • 4.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-19-2019 05:11 AM
    Yes.
    You can then retrieve it in PX and pass it along to anything you want.


  • 5.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-19-2019 09:14 PM
    Using which method to retrieve from PX ?
    something like this ?



  • 6.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-20-2019 03:35 AM
    I don't think taskID is the same as requestID. 
    Please check the documentation to confirm.


  • 7.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-20-2019 04:25 AM
    I check the documentation, it does not mentioned in detail how to retrieve the request ID value.
    Currently, i still can't specify the target name value, ( i have tried user attribute, but system does not accept it)




  • 8.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-20-2019 06:38 AM
    Can you send a Webex invite?






  • 9.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-20-2019 07:21 AM
    Thanks Lyes, I managed to fix the issue, now can get the RequestID value. 
    But I have 1 question,
    My condition is to sent the RequestID to ticketing system after the request is approved by manager.
    If I stored the value in user attribute, it will get overwritten if user make many request.
    How to overcome this issue ?


  • 10.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-20-2019 08:49 AM
    If you have a PX that retrieves the request ID and send it to a ticketing system, why do you still to worry about preserving an old value.

    Anyway, of you need to you can use a multi-valued attribute, or store the values in a db table along with requestor name. I believe you can also use the REST API to retrieve requestID values.


  • 11.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-20-2019 10:21 PM
    Hi Lyes, am not worry about preserving old value.
    I worry about the current value(requestid) been overwritten if user make multiple Access Requests. 
    Anyway, I will test out with user make multiple request, 

    Thanks for the advice.


  • 12.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-19-2019 05:11 AM
    it will be set by the system upon request submission. 


  • 13.  RE: Identity Portal -> MyRequest - Retreive Request ID

    Posted 06-19-2019 05:13 AM
    Is this one correct ? What value to fill up for Target name ?



  • 14.  RE: Identity Portal -> MyRequest - Retreive Request ID
    Best Answer

    Posted 06-19-2019 08:14 AM
    Target name is the user attribute that will hold the value of the requestID. PX will then use this attribute to retrieve the value.