Portal 3.5 cannot add new user

[Ken Anton]

Hello,

We are using v3.5 of the Portal, and I'm trying to add a new user.  When I click on Create New User from the Administration Tool menu, I get a pop-up window but it's blank, with no fields to fill in nor any action buttons.  The other Create function, e.g. Create New Organization, works

fine with a pop-up window displayed as expected.

I've logged in to the admin account from a chrome browser on Windows.  Screenshot attached.

Any suggestions?

Thanks

Ken

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Platform Owner
TalkTalk PLC
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[Joe Dascole]

Hi Ken,

Does the same issue occur in other browsers? Do you have any CR's applied?
It is worth taking a look at the catalina.out while reproducing the issue to see if we are logging anything.

Regards,
Joe

[Ken Anton]

Thanks Joe

The version is 3.5 and build 583
I'm not sure about patches, do you need any more info than from above? (sorry, I'm a newbie)

catalina.out only shows the following during the time I clicked the Create User link:

12/13 09:39:25.278 INFO (http-37080-8:) - [AdminProcessor general] -- AdminProcessor - action: UA-create-user
12/13 09:39:25.307 DEBUG (http-37080-8:) - [XSLTUtil general] -- XSLTUtil.translate: XSLT in:77940 out:2344 time: 14 ms.

I repeated the steps using Firefox and got exactly the same result.

Best regards

Ken

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Platform Owner
TalkTalk PLC
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[Joe Dascole]

Are you able to login and then paste in the URL below? It will put the user creation in frame as opposed to a new window. Here we can take a look at the browser debug tools for any errors as well.

http://10.179.4.28/admin?action=UA-create-user

Otherwise, it may be best to open a support case we can review this in a bit more detail.