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Hub Not Working

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  • 1.  Hub Not Working

    Posted 11 days ago
      |   view attached
    We have a hub running 7.93 that won't start this morning after Windows updates.  It is a Windows 10 hub and I found that the robot.cfg was somehow empty but I restored it and it still won't start.  Here is some information from the controller.log (I increased the loglevel to 5 so we can get more information).  Any ideas?
    Aug 14 09:06:13:545 [5672] Controller: Controller - restore state from robot_env sds file (probelist)
    Aug 14 09:06:13:545 [5672] Controller: portRegister - name=controller, port=48000, ip=<none>, pid=6104
    Aug 14 09:06:13:545 [5672] Controller: FindNamePid controller - 6104
    Aug 14 09:06:13:545 [5672] Controller: reserve_port (controller) - assigned to 48000
    Aug 14 09:06:13:545 [5672] Controller: ciOpen - cache path: C:\Program Files (x86)\UltraWatch\niscache
    Aug 14 09:06:13:545 [5672] Controller: send_alarm - name = 'spooler' level = '4' metric = 'No spooler or spooler deactivated' token = '10.2:4' msg = 'as#controller.spoolererror.1'
    Aug 14 09:06:15:576 [5672] Controller: sockConnect - connect to 192.168.7.54 48002 failed 10061
    Aug 14 09:06:15:576 [5672] Controller: send_internal_alarm: sockConnect failed
    Aug 14 09:06:15:576 [5672] Controller: ciClose - [C9E4C563201CD90B76CD1F017716052C5]
    Aug 14 09:06:15:576 [5672] Controller: Unable to send alarm No spooler or spooler deactivated
    Aug 14 09:06:16:577 [5672] Controller: Internal queue statistics: to hub queued(current 0, highpoint 0) inprogress(current 0, highpoint 0) to probe queued(current 0, highpoint 0)
    Aug 14 09:06:16:577 [5672] Controller: medt_timeout -> 0 seconds is under interval 60. Plugins will not be run.
    Aug 14 09:06:16:577 [5672] Controller: Try primary hub
    Aug 14 09:06:16:577 [5672] Controller: dorobotup -
    Aug 14 09:06:16:577 [5672] Controller: hubdomain=UltraWatch2
    Aug 14 09:06:16:577 [5672] Controller: hubname=Astro_hub
    Aug 14 09:06:16:577 [5672] Controller: hubip=192.168.7.54, hubport=48003
    Aug 14 09:06:16:577 [5672] Controller: hub_dns_name=
    Aug 14 09:06:16:577 [5672] Controller: robotip_alias=
    Aug 14 09:06:16:577 [5672] Controller: 'robotup' to Astro_hub(192.168.7.54) for astro-probe
    Aug 14 09:06:18:640 [5672] Controller: sockConnect - connect to 192.168.7.54 48003 failed 10061
    Aug 14 09:06:18:640 [5672] Controller: nimRequest: SessionConnect failed: - 192.168.7.54:48003
    Aug 14 09:06:18:640 [5672] Controller: hub Astro_hub(192.168.7.54) NO CONTACT (communication error)

    ------------------------------
    Project Manager
    Ex-Cel Solutions, Inc.
    NE
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  • 2.  RE: Hub Not Working

    Posted 11 days ago
    are controller, hdb, & spooler active and have a pid and port?

    ------------------------------
    Support Engineer
    Broadcom
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  • 3.  RE: Hub Not Working

    Posted 11 days ago
    No, nothing is active.

    ------------------------------
    Project Manager
    Ex-Cel Solutions, Inc.
    NE
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  • 4.  RE: Hub Not Working

    Posted 11 days ago
    reboot
    if same problem exists
    if the nimsoft robot watcher service is active stop it
    make a backup copy of the nimsoft directory tree
    run the robot installer

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    Support Engineer
    Broadcom
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  • 5.  RE: Hub Not Working
    Best Answer

    Posted 11 days ago
    you controller.cfg was corrupted
    <controller>
    description = Robot process and port controller
    group = Infrastructure
    active = yes
    type = on_demand
    command = controller.exe
    config = robot.cfg
    logfile = controller.log
    workdir = robot
    </controller>

    Run the hub installer again

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    Gene Howard
    Principal Support Engineer
    Broadcom
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