I have integrated CA Spectrum 10.2 and ServiceNow and receiving the below error related to severity fields when trying to create a ticket for a alarm.
Any clues if I have missed something ..please advice
Mar 21, 2017 10:11:00.526 (http-bio-80-exec-19) (SDIntegration) - Creating ticket: problemType='', endUserId='' asset='', alarmId='58c1dacf-2dee-1000-0416-0050569b6c27'
Mar 21, 2017 10:11:00.776 - Error occurred while attempting to create a ticket in Service Desk. java.lang.Exception: {"Error":{"ErrorCode":157,"ErrorMessage":"Invalid data critical for field severity. Possible values [[high, low, medium]]","HTTPResponseCode":"BAD_REQUEST","HTTPResponseCodeValue":400}}
Mar 21, 2017 10:11:00.776 (http-bio-80-exec-19) (SDIntegration) - SDServlet - create ticket failed