How to solve problem in probe after HP3PAR update ?

[Jorge Magrone]

I am having problems after HP3PAR Firmware update, the probe does not read the metrics, I updated the probe to version 1.24 more now it does not work anymore.
the log is attached.
@HP3PAR is 3.3.1.410

#failedtocollectdataformonitorhp3par

Attachment(s)

23052019_hp_3par.log.zip   534 KB 1 version

[Franklin Ravi D'souza]

Hi

HPE_3PAR 8200 in snapshot does not seem in the certified HP 3PAR list for the probe

 

hp_3par (HP 3PAR Storage Monitoring) Release Notes - CA Unified Infrastructure Management Probes - CA Technologies Docum… 

 

Supported HP 3PAR Versions
The probe is certified on the following HP 3PAR versions:

HP 3PAR INServ F200
HP 3PAR StoreServ 7400, 7440, 8440

 

Can check to raise an enhancement request for support of your  hp 3par model

https://comm.support.ca.com/kb/how-to-raise-an-enhancement-request-for-uim-product/kb000012135

[Alex Yasuda]

Magrone Just to Add one important detail based on dsofr01 response bellow, here is the new community link to create the enhancement request:

https://community.broadcom.com/enterprisesoftware/ideation/enterprisesoftwareideas

We will need to update the document sent bellow with number kb000012135

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Senior Support Engineer
Broadcom
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[David Michel]

This was resolved in a hot fix build provided via a support case.

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Support Engineer
Broadcom
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[Mark DeBoer]

My question here is: how did you guys get the probe to work with the HP 3PAR 8200?  With us, the profiles keep getting in error state and support states that this version of 3PAR is not supported at all.

I've pointed to this topic in my support case to somehow get this hotfix of the probe, but it seems the hotfix is not available anymore?

Does anyone have any more information about this?

thanks
Mark

[David Michel]

Mark, what is the support case number?

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Support Engineer
Broadcom
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[Mark DeBoer]

Hi David,

Support case:

20308929  UIM HP 3PAR Probe Profiles in error

thanks

Mark

[David Michel]

done, 
also you have to make sure port 22 is open for ssh
from your log
com.nimsoft.ssh.SshConnectException: Failed to create connection to x.x.x.x:22

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Support Engineer
Broadcom
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[Mark DeBoer]

Thanks David, everything is working like a charm now.

Maybe it's a good idea to make this HF general available? Because this adds support for the 8200 series.