Symantec Access Management

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  • 1.  SmSessionServer.cpp 535

    Posted Mar 16, 2016 10:40 AM

    we are noticing some smsession server errors in our policy servers, can anyone shed some lights on these errors. Environment is working with out any issue.

     

    1. [SmSessionServer.cpp:571][ERROR][sm-Server-06007] failed. Error code : 2

     

    2. [SmSessionServer.cpp:535][ERROR][sm-Server-06007] failed. Error code : 3

     

    3. [SmReportsODBCLog.cpp:633][ERROR][sm-Server-04560] Failed preparing audit log insert: Internal Error: DB Transport Error. Error code -4017 Native code -2. Code: -4017. DB Code: -2

     

    4. [SmActiveExpr.cpp:646][ERROR][sm-Server-02740] AE failed to load library 'npssessionlinker'. System error: Unknown Error.

     

     

     

     

     

     

     

     



  • 2.  Re: SmSessionServer.cpp 535

    Broadcom Employee
    Posted Mar 17, 2016 11:17 AM

    1. [SmSessionServer.cpp:571][ERROR][sm-Server-06007] failed. Error code : 2

    Error code 2 shows there was an issue when the policy server trying to get the session from the session store. It searched in the session store but it couldn't find the session in the store. It may be a bad input for the search at the session store. You can get more details on the policy server trace (smtracedefault.log) log file on what was the search query that was sent to the session store.

     

    2. [SmSessionServer.cpp:535][ERROR][sm-Server-06007] failed. Error code : 3

    Error code 3 is session store I/O error; while trying to update an existing session policy server received an I/O error from DB. You can get more details on the policy server trace (smtracedefault.log) log file on what was the search query that was sent to the session store.

     



  • 3.  Re: SmSessionServer.cpp 535

    Broadcom Employee
    Posted Mar 17, 2016 11:22 AM

    3. [SmReportsODBCLog.cpp:633][ERROR][sm-Server-04560] Failed preparing audit log insert: Internal Error: DB Transport Error. Error code -4017 Native code -2. Code: -4017. DB Code: -2

    This issue related to Database operation not to siteminder .to find a root cause we need better understand if there was a connection error or other failure. The error code could be checked with DBA , CA would look at the OBDC trace to get more info

    4. [SmActiveExpr.cpp:646][ERROR][sm-Server-02740] AE failed to load library 'npssessionlinker'. System error: Unknown Error.

    Looks like o=policy store objects have the session linker configure, when these are accessed this Policy server was unable to load the libraries – check that the session link is installed properly on the policy server



  • 4.  Re: SmSessionServer.cpp 535

    Posted Mar 20, 2016 05:00 PM

    Those errors we are seeing in prod, we can't enable trace as per company policy, is there any other way work around to fix?



  • 5.  Re: SmSessionServer.cpp 535
    Best Answer

    Broadcom Employee
    Posted Mar 21, 2016 10:13 AM

    It will be difficult to know what triggered these errors without the trace log. You can ask your session store admin to review the logs and see what is happening.

    - What is the PS version?

    - What type of session store is in use?

     

    Based on these information I can look for any known issues/fixes. You can also open a case if you dont want to provide these information.