DX Unified Infrastructure Management

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  • 1.  Error UMP

    Posted Oct 19, 2020 06:00 PM
    I was working on UIM version 20.1 and after a server restart I have the following error, has anyone had this error?

    An unknown error has occurred.
    Refreshing your browser may resolve the issue.

    Details:
    com.firehunter.ump.exceptions.DataFactoryException : com.esotericsoftware.kryo.KryoException: java.lang.IndexOutOfBoundsException: Index: 66, Size: 7
    Serialization trace:
    metricId (com.nimsoft.events.api.model.AlarmSummaryResult)
    Please check the log for more information.



  • 2.  RE: Error UMP

    Posted Oct 20, 2020 09:32 AM
    Hi Luis, you can check this KB, this apply for 8.51 but maybe help you.

    https://knowledge.broadcom.com/external/article/6745/getting-error-message-in-popup-when-goin.html

    Remember to make a UIM backup before applying the KB, especially in case you need rollback


  • 3.  RE: Error UMP

    Posted Oct 20, 2020 09:54 AM
    Hi Luis,

    Did you update any of the Probes on your Primary Server to version 20.3? (like the ems Probe for example).
    If so, please revert to 20.1.

    Regards,

    Etienne.

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    Support Consultant
    Proact Netherlands BV
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