CA Service Management

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Survey Link

  • 1.  Survey Link

    Posted 06-16-2021 09:10 PM

    Hello, I have a question when an end user receives the service survey notification, they are presented with the Error message: "AHD05237: An internal error with surveys occurred." when you want to answer the survey. The option manager web_cgi_url is configured with the URL of the secondary server's service desk and the public name. Only if I change the url of the survey to the name of the primary server will the survey be loaded. What can it be, the web_cgi_url must be configured only to the primary server? Thank you!


  • 2.  RE: Survey Link

    Broadcom Employee
    Posted 06-17-2021 09:48 AM
    Edited by Brian Mathato 06-17-2021 09:55 AM
    1. What is your SDM version and RU level? Are you manually building the Survery URL and embedded in another notification or using the default OOTB Survey sending method?


    2. Have a look at these 2 KB's that may help?


    https://knowledge.broadcom.com/external/article?articleId=52405

    https://knowledge.broadcom.com/external/article?articleId=43703


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    Kind Regards,
    Brian
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  • 3.  RE: Survey Link

    Posted 06-21-2021 11:37 AM
    Hi Brian

    The version is 17.3.05 and is the OOTB Notification for survey.