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SiteMinder Manager - Errors Per Interval- related metric not reporting

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  • 1.  SiteMinder Manager - Errors Per Interval- related metric not reporting

    Posted 09-20-2016 01:23 PM
      |   view attached

    Hi,

     

    we  are using SiteMinder Manager of CA APM. All the policy server related metrics are reporting and data is coming.

    But the metrics related to "Errors Per Interval" are not reporting and data is not coming in Introscope Investigator except "PolicyStore:Errors Per Interval"

    Some example(not reporting): UserStore:Errors Per Interval, Login:Errors Per Interval, Validate:Errors Per Interval, Logout:Errors Per Interval etc. etc.

    I noticed that in SiteMinderPSdefs.xml file only metric definition are present related to "Errors Per Interval" , rest are not.

    report-metric-as="SiteMinder|Policy Server|$0|Databases|PolicyStore:Errors Per Interval"

    <metric-def name="SiteMinder|Policy Server|$0|LDAPDatabase|$2|Operations|UserStore:Errors Per Interval" report-metric-as="SiteMinder|Policy Server|$0|Databases|UserStore|LDAP|$2:Errors Per Interval"/>

     

    can you confirm whether we have correct SiteMinderPSdefs.xml file?

    attached the file.

     

    Thanks in advance.

     

    Regards,

    Rikash

    Attachment(s)

    zip
    SiteMinderPSdefs.xml.zip   725B 1 version


  • 2.  Re: SiteMinder Manager - Errors Per Interval- related metric not reporting

    Posted 09-20-2016 01:55 PM

    Hi Rikash:
    Which release of APM/SiteMinder Manager and SiteMinder are you running?

     

    Thanks

    Hal German



  • 3.  Re: SiteMinder Manager - Errors Per Interval- related metric not reporting

    Posted 09-20-2016 02:19 PM
      |   view attached

    Hi Rikash:

    Here is one straight from a 12.x install attached to the message .

    In the one I grabbed I see 7 overall different Errors Per Interval

    The basic question has been answered. Please let us know if this helps as well as any followup questions

     

    Thanks

    Hal German

    Attachment(s)

    zip
    SiteMinderPSdefs.xml.zip   608B 1 version


  • 4.  Re: SiteMinder Manager - Errors Per Interval- related metric not reporting
    Best Answer

    Posted 09-21-2016 08:32 AM

    Hi Rikash:

    I have split into two branches. The first branch answered the question -- can you confirm whether we have correct SiteMinderPSdefs.xml file?  The answer is Yes.

     

    The second on the metric not showing up. Some suggestions were given as next steps. If they fail to correct the issue which is usually due to the Shared Memory Segment, then pleas open a Support Case

     

    Thanks

    Hal German