CAIDM certify roles tab not visible

[Bhumesh Archalwar]

Hi Team,

Can anyone help me on below.

In CA identity Manager iam trying the user certification process. I have started the begin certification to one user. after that iam trying to certify the user from manage users,"certify user" task. But iam getting the below error while clicking the roles tab.

Thanks
Bhumesh

[Bill Patton]

There is a support case opened for this already. Support will communicate via the case notes, but this is open for discussion for the communities. Support will add the resolution once reached to this discussion.

Certifying users and roles should be done in IG vs IM

Bill Patton

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And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at [e-mail]. https://www.hcltech.com/enterprise-studio
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[Bill Patton]

Begin Certification Process

Choose users you want to certify

Then users certify user, search for one of the users set to certify in the Begin Certification Process

Click on the roles tab, Click any of the three check boxes and click the List Entitlements button:

Either you are not setting the begin certification process or some other issue with scoping in your environment. This works OOTB so long as the user performing the certification has both of these admin roles:

• Certification Process Manager: 
• Certify Manager
  
  Please see this page for complete details:

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-3/administrating/User-Roles-Certification.html

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And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at [e-mail]. https://www.hcltech.com/enterprise-studio
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