Hello Bakhtawar,
Please see this post:
REQUEST: Please include this information with EVERY POSTThings that might be useful to describe the issue are:
- The version of Jasper
- The name of the login account you're trying
- How long this has been working and when it stopped
- Brief description of the architecture
- Whether it is working on another of your systems
- What type of authentication is being used
- Whether this works when tried from the server or with a different account
- If there were any changes to the environment before it stopped working
- What messages are in the Jasper logs and whether DEBUG has been enabled
- Etc.
It is saying "Invalid credentials." Somewhere the authentication chain between the Jasper login screen and the authentication source has broken. The more background the better to understand those endpoints and what lies between.
Note also that as Jasper is a third party component, there are also sites which may be able to give more information on general cases of "Invalid credentials supplied" for Jasper.
Thanks, Kyle_R.