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Integration of CA SDM with JIRA Service Desk

  • 1.  Integration of CA SDM with JIRA Service Desk

    Posted 04-25-2017 07:37 AM

    Hello,

     

    How do we connect CA SDM with JIRA Service Desk? We would like to log tickets in CA SDM and pass it to JIRA Service desk to create a request in JIRA SD and may be get the status from JIRA SD and update CA SDM.

    Has anybody tried this integration? 

     

    #jiraintegration

     

    Thanks,

    vivekaries



  • 2.  Re: Integration of CA SDM with JIRA Service Desk

    Posted 04-25-2017 09:20 AM

    Integration of CA SDM with JIRA should be possible using customized PAM workflows. However, I'm not sure how to build and integrate those workflows.



  • 3.  Re: Integration of CA SDM with JIRA Service Desk

    Broadcom Employee
    Posted 04-25-2017 09:27 AM

    Hi Vivek,

     

    Please refer the below link  related to web services which you use to make integration.

     

    Web Services Methods - CA Service Management - 14.1 - CA Technologies Documentation 

     

    For further assistance on this, you may engage CA Services team via your account manager along with your engineering team.

     

    Regards,

    Anil



  • 4.  Re: Integration of CA SDM with JIRA Service Desk

    Broadcom Employee
    Posted 04-25-2017 01:48 PM

    Unfortunately, there is no connector or integration point for CA SDM and JIRA/CA Agile.

    However, CA SDM does expose both SOAP and RESTful web services that can be leveraged to create your own integration point.

    As Anil already indicated, please refer to the CA SDM Web Services Methods documentation



  • 5.  Re: Integration of CA SDM with JIRA Service Desk

    Posted 06-27-2018 06:05 AM

    CA SDM and JIRA Service Desk can be bi-directionally integrated by using OpsHub Integration Manager, which is an out-of-box integration solution. After the user has successfully configured the bi-directional integration between these two systems, tickets from one system and their associated description, status, attachments would synchronize to the other system in real time.

     

    So, when a ticket is created in CA SDM, OpsHub Integration Manager will sync the tickets to JIRA Service Desk. Any changes to the ticket in any system would synchronize to the other system as well.


    You can visit www.opshub.com for more details.



  • 6.  Re: Integration of CA SDM with JIRA Service Desk

    Posted 06-27-2018 07:33 AM

    Just be aware that this 'OpsHub Integration Manager' is a 3rd Party Tool and not a CA product.

     

    Just putting it out there... ;-)

     

    ===

    Kind Regards,

    Brian