Clarity Service Management

Expand all | Collapse all

How to set the required Tenant

Jump to Best Answer
  • 1.  How to set the required Tenant

    Posted 29 days ago
    Hello,

    I am working with CA SDM, and I need to set the tenant field as mandatory when the incident is created.
    because users are creating incidents without a tenant.

    I looked for the field in the web form detail_in.htmpl, but the tenant field does not appear.

    Could you help me with the procedure to configure the tenant to be mandatory when creating the incident?


    I will be very greatful.
    Regards,
    Marco Velázquez

    ------------------------------
    ITSM Consultant
    Dayset
    ------------------------------


  • 2.  RE: How to set the required Tenant
    Best Answer

    Posted 29 days ago
    you can modify the in object schema and make tenant attribute required


  • 3.  RE: How to set the required Tenant

    Posted 24 days ago
    Hi Chi Chen
    I comment you, that I applied the change:
    I put the "checkbox" of "required" in the "Tenant" field of the cr object.
    but the CA Service Desk Manager Service fails.

    Is there any other procedure to put the tenant as mandatory on the ticket?

    Regards,
    Marco Velazquez

    ------------------------------
    ITSM Consultant
    Dayset
    ------------------------------



  • 4.  RE: How to set the required Tenant

    Posted 29 days ago
    Hi ,
    To the best of my knowledge once  multi - Tenany is configured, it shall ask you to select the tenant while creating the ticket.
    Could you share the screen for better understanding.
    With Regards,Vinod.


  • 5.  RE: How to set the required Tenant

    Posted 24 days ago
    Edited by Marco Antonio Velazquez Aldama 24 days ago
    Hi
    Vinod Subburaj

    It is correct, the tenant appears in the ticket template.
    But it is not required.

    I attached screenshot

    Regates
    Marco v
    ------------------------------
    ITSM Consultant
    Dayset
    ------------------------------