Attach service type to ticket via webService

[Pier Olivier Tremblay]

Hi all,

 

Currently creating a ticket in ServiceDesk via webService and i'm wondering if there is a way to attach service type ot it.

 

I know i can use doSelect to get the list of event in a service type and attach event one by one by using createObject but i find this tedious.

 

 

Is someone aware of another way? Is there a server method that i can call via webservice that does this? How SDM does it internally? 

 

 

Thanks!

[Chi Chen]

Pier-Olivier, I am not aware there is a call for this purpose. However, if you set the priority value of the ticket, then it should bring in the service type with the events to the newly created ticket. Thanks _Chi

[Legacy User]

Hi,

check this example by Gutis: https://communities.ca.com/message/242002251-re-attach-sla-spell?commentID=242002251#comment-242002251 

but to call it via WS you need to wrap it with your own method to perform group_leader checkin, like I suggested here: https://communities.ca.com/message/242129038-re-how-to-pass-uuid-values-in-callservermethod-soap-web-services?commentID=… 

Regards.

[Pier Olivier Tremblay]

Thanks Timur. Let's try this.