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End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1

  • 1.  End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1

    Posted 04-25-2018 01:32 PM

    CA Service Management – CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager – Asset Portfolio Management

     

    April 25, 2018

     

    To:          Service Management Customers

    From:     The CA Technologies CA Service Management Product Team

    Subject: End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1

     

     

    CA Technologies is continually working to improve our software and services to best meet the needs of our customers.

     

    End of Service for CA Business Intelligence JasperReports Server 6.2 (CABI 6.2)

    In accordance with the CA Support Policy and Terms available at https://support.ca.com, please consider this email your written notification that we are discontinuing technical support for CA Business Intelligence JasperReports Server 6.2, packaged with CA Service Management 14.1 products (CA Service Desk Manager 14.1, CA Service Catalog 14.1, CA IT Asset Manager – Asset Portfolio Management 14.1), along with its respective service packs, cumulative patches, and supported languages, effective June 28, 2018. After June 28, 2018, CA Technologies will continue to make self-service support available for CABI 6.2 until the end of your current maintenance term.

     

    General Availability of CA Business Intelligence JasperReports Server 6.4.2 (CABI 6.4.2)

    We are pleased to announce the availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1 products (CA Service Desk Manager 14.1, CA Service Catalog 14.1, CA IT Asset Manager – Asset Portfolio Management 14.1). You can download your copy of CABI 6.4.2 from the download pages of CA Service Management 14.1 products at https://support.ca.com. Please visit the DocOps space for CA Service Management 14.1 for upgrade and compatibility instructions.

     

    Availability of CABI 6.4.2 with CA Service Management 17.1 is currently under consideration. A future announcement will be made upon   certification completion.

     

    License file update for CA Business Intelligence JasperReports Server 6.2 (CABI 6.2)

    The license file for your CABI 6.2 deployment will expire in October 2018. It is recommended that you upgrade your CABI 6.2 deployment to the latest supported version, CABI 6.4.2, which includes a replacement license. Alternatively, a replacement license is available for download if you wish to continue using CABI 6.2 after October 2018. You can download the replacement license from CA Service Management Solutions and Patches page. You can find instructions for applying the license file in the readme file of the patch as well as in the CA Service Management 14.1 documentation.

     

    If you have any questions or require assistance, please contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country. 

     

    You may also contact CA Support via chat by clicking the Chat button on the Case Management – Create New Case page at CA Support Online

     

    To connect, learn and share with other customers, join and participate in our CA Service Management Community.

     

    To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at: https://support.ca.com/.   Thank you again for your business.



  • 2.  Re: End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1

    Posted 04-26-2018 02:08 AM

    does

    "Availability of CABI 6.4.2 with CA Service Management 17.1 is currently under consideration. A future announcement will be made upon   certification completion. "

    means that CA is considering change of reporting engine again?



  • 3.  Re: End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1

    Posted 04-26-2018 02:24 AM

     means that CA is considering change of reporting engine again?

    No, the 17.x release is using CABI 6.3 (i.e. Jasper Reports 6.3), CABI 6.4.2 (i.e. Jasper Reports 6.4.2) would be just an incremental upgrade for CABI.



  • 4.  Re: End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1

    Posted 04-26-2018 12:07 PM

    No - the certification of JasperSoft 6.4.2 is not yet completed for CA Service Management 17.1

     

    Once the certification process has been completed, a separate announcement regarding JasperSoft 6.4.2 and CA Service Management 17.1 will be made



  • 5.  Re: End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1

    Posted 04-26-2018 02:39 AM

    I cannot find the new License file on the support site. The Install and Configure CABI JasperReports Server r6.2.0 for CA Service Management - CA Service Management - 14.1 - CA Tec…  page references SO01458.CAZ, but searching for this file on the support site yields no results. Has the solution been published ?



  • 6.  Re: End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1

    Posted 04-26-2018 12:06 PM

    Hi everyone,

     

    Apologies for the confusion here, we are in a process of getting this fixed.

     

    We will update as soon this is resolved

     

    _R



  • 7.  Re: End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1

    Posted 04-26-2018 12:13 PM

    Cristi........

     

    We are working on getting the mentioned solution (SO01458) added to the CA Service Management Solutions and Patches page on CA Support.

     

    Sorry for the inconvenience.



  • 8.  Re: End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1

    Posted 04-27-2018 02:52 PM

    Hi Cristi -

     

    We will have the Solutions and Patches page updated later today. In the meantime, you can get the file from the download center:  https://support.ca.com/us/download-center/solution-detail.html?aparNo=SO01458&os=WINDOWS

     

    Sorry about the confusion.

     

    Carol