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  • 1.  rabbitmqgtw is running but not sending data anymore

    Posted Sep 17, 2019 10:13 AM
    Hello,

    After upgrading UIM to v9.0.2, the rabbitmqgtw probe is not processing alarms and sent it to an external system anymore while it's still running.
    The queue used by this probe registered to the hub still reports as working (green)

    We're getting the errors in the rabbitmqgtw log file:

    ...
    Sep 17 16:10:56:783 [/alarms, rabbitmqgtw] Not able to callback for hubpost_bulk. Reason is: java.lang.reflect.InvocationTargetException
    Sep 17 16:10:56:783 [/alarms, rabbitmqgtw]
    pdsdata: bulk_size=1, table bulk_list:
    ddorigin=xxxxx, pri=1, subject=rmq_alarmactive, esid=SPN-xxxx, origin=SEC-HUB, hop=0, prid=nas, source=172.16.255.4, nimts=1568729456, eis_severity=3, robot=xxx, nimid=MX48923800-01373, eis_status=Active, eis_token=he CPU utilization (${value}) of ${target} on ${source} has crossed the threshold (${threshold}), tz_offset=-7200, md5sum=
    ...

    Sep 17 16:10:56:783 [/alarms, rabbitmqgtw] java.lang.reflect.InvocationTargetExceptionSep 17 16:10:56:783 [/alarms, rabbitmqgtw] java.lang.reflect.InvocationTargetException at sun.reflect.GeneratedMethodAccessor3.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimSubscribe.callbackBulkProxy(NimSubscribe.java:325) at sun.reflect.GeneratedMethodAccessor2.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$ThreadClient.run(NimServerSession.java:189)Caused by: com.google.common.util.concurrent.UncheckedExecutionException: java.lang.NullPointerException at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2207) at com.google.common.cache.LocalCache.get(LocalCache.java:3953) at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3957) at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4875) at com.ca.uim.agileops.metricutil.CMDBInformationCache.get(CMDBInformationCache.java:34) at com.ca.uim.agileops.gateways.common.MessageConverter.convert(MessageConverter.java:88) at com.ca.uim.agileops.gateways.common.UimMessageListener.processIncomingMessages(UimMessageListener.java:213) ... 8 moreCaused by: java.lang.NullPointerException at com.ca.uim.agileops.gateways.common.nisdb.NisDBConnectionHandler.checkDbConnection(NisDBConnectionHandler.java:113) at com.ca.uim.agileops.gateways.common.nisdb.NisDBConnectionHandler.getConnection(NisDBConnectionHandler.java:51) at com.ca.uim.agileops.gateways.common.nisdb.TNT2MetricIdResolver.resolveMetric(TNT2MetricIdResolver.java:75) at com.ca.uim.agileops.metricutil.CMDBInformationCache$1.load(CMDBInformationCache.java:27) at com.ca.uim.agileops.metricutil.CMDBInformationCache$1.load(CMDBInformationCache.java:23) at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3542) at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2323) at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2286) at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2201) ... 14 more


  • 2.  RE: rabbitmqgtw is running but not sending data anymore

    Broadcom Employee
    Posted Sep 17, 2019 10:17 AM
    I am sorry I am not familiar with that probe.
    I would suggest trying to downgrade the hub and controller to an older version such as 7.93 and see if that resolves the issue.
    if it does you will need to contact the developer and ask them to look into the issue with the new hub versions.

    ------------------------------
    Gene Howard
    Principal Support Engineer
    Broadcom
    ------------------------------



  • 3.  RE: rabbitmqgtw is running but not sending data anymore

    Posted Sep 17, 2019 11:07 AM
    I've downgraded to hub 7.93 but the probe is still throwing same errors


  • 4.  RE: rabbitmqgtw is running but not sending data anymore
    Best Answer

    Broadcom Employee
    Posted Sep 17, 2019 11:32 AM
    You will need to engage you developer for the probe to understand what is the problem.

    ------------------------------
    Gene Howard
    Principal Support Engineer
    Broadcom
    ------------------------------