process are running slow

[Rajasheker Chittanur]

Hello,

We are on 4.3.04 CP01 version of ITPAM and we have 5 nodes in our orchestrator and these servers have 64GB RAM. Even then, processes are running slow. 
Before installing the new version(4.3.04 CP01) of ITPAM on new windows 2012 R2 server, we were on 4.2 CP04 - where one instance was taking 1  2min. Now, the same instance is taking 5-10min. and this time is not consistent.

is there any performance tuning that can be done so that we can improve the performance of our ITPAM?

Thanks,
Rajasheker Chittanur

[Lindsay Estabrooks]

Have you see this document? Increase Java heap above 4G for CA Process Automation

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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[Rajasheker Chittanur]

I tried that but no luck... still the performance is the same.

Also, now we have to restart ITPAM atleast once in 2 days. Sometimes daily

 

 

Thanks and Regards,

 

Rajasheker Chittanur

Service Catalog, Service Desk - Development and Support

 

[Martin Hermansson]

Have you checked performance on the database side?

Best Regard 
Martin