Can anyone share how was working with HCL? I reached out to them about upgrading my prod environment from 12.1 to 12.3. Which will require migrating from Server 2016 and SQL 2016 to Server 2019 and SQL 2019.I recently built a 12.3 test sever using the Automic One Installer. And testing went fine. No real issues, even applied the HF 3. When I contacted Broadcom support for info on upgrading Prod, they told me I couldn't use the Automic One Installer for my production server build, and to reach out to HCL.
I am waiting to hear back from HCL. We are a small configuration shop. 2 windows servers which run the AE/AWI, one sql server for the automic db I run one AS400 (which was a bear to install/had to update the header for it to run with the 12.3 LIB) and 20 windows agents.I was going to try building Prod on my own, similar to what I use to do when I upgraded UC4 8 to 9. But figured I'd ask the group for advice since you've all been my life savers with certain issue Ive encountered with 12.1 etc.