I am using PRESET in create_new function. I am able to set the summary, type, priority etc attributes through PRESET.
But i want to set the properties values also. I tried below mentioned line but it doesn't seem to work.
Kindly let me know how to set the property values through PRESET in create_new function.
TATA Consultancy services
The CA SDM variables begging by dollar sign $ and can be:
$arg VARIABLES = Business Object Variables
official Documentation: Server Variables - CA Service Management - 14.1 - CA Technologies Documentation
Which Property do you need?
Other discussion about ca sd $args value
Hi, i don't think it is possible at all, since properties is BREL attribute of the incident.