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Using PRESET to set property values

  • 1.  Using PRESET to set property values

    Posted 12-29-2015 06:04 AM

    Hi,

     

     

    I am using PRESET in create_new function. I am able to set the summary, type, priority etc attributes through PRESET.

    But i want to set the properties values also. I tried below mentioned line but it doesn't seem to work.

     

    'PRESET=properties:$args.properties.value'

     

    Kindly let me know how to set the property values through PRESET in create_new function.

     

     

    Regards,

    Priyanka Priyadarshini

    TATA Consultancy services



  • 2.  Re: Using PRESET to set property values

    Posted 01-04-2016 01:59 PM

    Hi cbscoreteam,

     

      The CA SDM variables begging by dollar sign $  and can be:

     

    • Simple Variables
    • Property Variables
    • Environment Variables
    • Business Object Variables
    • List Variables

     

    $arg VARIABLES = Business Object Variables

     

    official Documentation: Server Variables - CA Service Management - 14.1 - CA Technologies Documentation

     

    Which Property do you need?

     

    Other discussion about ca sd $args value

     

    Regards

    Tiago Macul



  • 3.  Re: Using PRESET to set property values

    Posted 01-04-2016 04:34 PM

    Hi, i don't think it is possible at all, since properties is BREL attribute of the incident.