Yes, OC > Setup Wizard > Discover Devices.
Chances are once discovered it will show up and like the others not have the data associated to them and for that follow Luc's recommendation to open a case. It gets a bit involved, need to verify dev & met IDs are provided, they correctly match up to the device, the device is correctly correlated, met ID cross table info is correct, etc.
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Support Engineer
Broadcom
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Original Message:
Sent: 01-20-2021 12:23 AM
From: Luc Christiaens
Subject: Server not discover in Operator Console?
There is no solution or fix for the moment, that is why you need to open also a ticket for the problem with the "edit metrics" being empty
Original Message:
Sent: 01-19-2021 11:19 PM
From: Mohamad Suhairi Abdul Halim
Subject: Server not discover in Operator Console?
Hi Luc,
Can share what is your finding and what the fix that has been done.
Original Message:
Sent: 01-19-2021 12:54 AM
From: Luc Christiaens
Subject: Server not discover in Operator Console?
For robots having empty metrics when selecting Edit Metrics I have a ticket open, please open also a ticket to speed things up.
Original Message:
Sent: 01-19-2021 12:10 AM
From: Mohamad Suhairi Abdul Halim
Subject: Server not discover in Operator Console?
Hi Team,
Need help regarding the issue that I facing in Operator Console.
Currently our UIM is on version 20.3 and our OC also have a same version 20.3
In IM we can see the robot server with the metrics data for probe. Then when i try to search the server in OC we got message from OC said that Data not found.