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Service Point

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  • 1.  Service Point

    Posted 07-30-2020 04:39 PM
    Hi,

    Has anyone figured out all the ends and outs of service point and best way to configure? And has anyone found any good how to setup service point to be the most beneficial for the end user documentation? 

    Thanks
    Stephanie

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    Stephanie Connolly
    Blue Cross and Blue Shield of Alabama
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  • 2.  RE: Service Point
    Best Answer

    Posted 08-03-2020 05:29 AM
    Edited by Brian Mathato 08-07-2020 01:42 PM
    Hi Stephanie,

    Have a look at the below link in the Tech Docs, which does a good intro of ServicePoint, where it fits in and some usage/admin tips. There are also some videos to look at...

    https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/using/service-point.html

    If you have some very specific questions or use cases, rather list them so the team can try to respond to those questions

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    Kind Regards,
    Brian
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  • 3.  RE: Service Point

    Posted 08-03-2020 11:12 AM

    Thank you. I will take another look at the tech doc. If the tech doc doesn't answer the specifics I am looking for I will post specifics

     






  • 4.  RE: Service Point

    Posted 08-04-2020 03:29 PM

    One specific question I have:

    User Context – What would I use the user context for?

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  • 5.  RE: Service Point

    Posted 08-05-2020 06:48 AM
    The 1st paragraph on the below link should answer your query...

    https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-service-point/define-the-user-context.html


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    Kind Regards,
    Brian
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