Clarity Service Management

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SLA start after 2min of opentime

  • 1.  SLA start after 2min of opentime

    Posted 10-15-2018 01:02 PM

    hi Team

     

    In every incident, we noticed that SLA start after 2minutes of ticket open date/time. Why it just not start once ticket created.??

     



  • 2.  Re: SLA start after 2min of opentime

    Posted 10-15-2018 01:52 PM

    Hi La-Qa,

     

    Check in Administration -> Options Manager -> set_sla_evt_open_date Option.

    Check if is installed.

     

    Regards,

    Carlos

     



  • 3.  Re: SLA start after 2min of opentime

    Posted 10-15-2018 02:57 PM

    you would need to check the service type event "delay time"...I think you set it to 00:02:00. Please check. If this is true and you would like events start right away, set it to 00:00:00.