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Survey feedback form (questions answers options) directly on email template.

  • 1.  Survey feedback form (questions answers options) directly on email template.

    Posted 02-26-2016 12:14 AM

    We want survey feedback form (questions answers options) to be directly available on 'Survey Sent' activity notification email template. OOB survey link shows in 'Survey Sent' activity notification email. Anybody has any idea how can we do it.



  • 2.  Re: Survey feedback form (questions answers options) directly on email template.

    Posted 03-02-2016 03:30 AM

    Hi,

    This is not possible directly but what you can do if your business requirement is to have the survey to be contain in that email and that users can complete directly, is to send your own html survey notification that will contain link pointing directly to the survey.

    Below is a simple example where several survey are created and link used . The link are displayed in this case at the bottom of the email.

    Then you can reconsolidate in reporting, tricky but you can use this technic to extend to more complex.

     

    <br><br>Your feedback is important to us! <br>Please indicate how satisfied you are with our service.<br>Thank you!<br><br>

    <a href="https://<your_sdm_url>/CAisd/pdmweb.exe?OP=DO_SURVEY+SID=0+SVY_ID=400051+CNT_ID=@{call_req_id.customer.id}+CNTXT_PERSID=@{call_req_id.persistent_id}"><img src="https://<your_sdm_url>/CAisd/sitemods/img/verysatisfied.png"></a>

    <a href="https://<your_sdm_url>/CAisd/pdmweb.exe?OP=DO_SURVEY+SID=0+SVY_ID=400052+CNT_ID=@{call_req_id.customer.id}+CNTXT_PERSID=@{call_req_id.persistent_id}"><img src="https://<your_sdm_url>/CAisd/sitemods/img/satisfied.png"></a>

    <a href="https://<your_sdm_url>/CAisd/pdmweb.exe?OP=DO_SURVEY+SID=0+SVY_ID=400053+CNT_ID=@{call_req_id.customer.id}+CNTXT_PERSID=@{call_req_id.persistent_id}"><img src="https://<your_sdm_url>/CAisd/sitemods/img/neutral.png"></a>

    <a href="https://<your_sdm_url>/CAisd/pdmweb.exe?OP=DO_SURVEY+SID=0+SVY_ID=400054+CNT_ID=@{call_req_id.customer.id}+CNTXT_PERSID=@{call_req_id.persistent_id}"><img src="https://<your_sdm_url>/CAisd/sitemods/img/unsatisfied.png"></a>

    <a href="https://<your_sdm_url>/CAisd/pdmweb.exe?OP=DO_SURVEY+SID=0+SVY_ID=400055+CNT_ID=@{call_req_id.customer.id}+CNTXT_PERSID=@{call_req_id.persistent_id}"><img src="https://<your_sdm_url>/CAisd/sitemods/img/veryunsatisfied.png"></a>

     

    survey_email.PNG

     

    The bad thing is that you still need to open an extra window to submit the survey but you can use it request extra comments like below

     

    survey_email2.PNG

     

    Hope this help

    Suggestion from others are welcome to improve end users survey experience

     

    \J