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Problem New Vendor Certification

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  • 1.  Problem New Vendor Certification

    Posted 06-13-2017 04:01 AM

    Hi

     

    We have a problem for create new vendor certification below. We use CAPM 2.5, and try to make new vendor certification as well. But still stuck on procces loading

     

     

    but sometimes goes to next step, but also empty vendor certification variable .

     

     

    I also try in CA Spectrum and looks good in spectrum below

     

     

    Please help us, if you have same problem above. 



  • 2.  Re: Problem New Vendor Certification
    Best Answer

    Posted 06-13-2017 09:56 AM

    Trying the same MIB on CA Performance Management 3.1 does import this MIB correctly, this appears to been have corrected in a later release.

    1) Have you verified whether the metric you are looking for is certified in a later release:

    http://serviceassurance.ca.com/im/


    2) Another way to do this would be to use the REST method as outlined here to create or extend an existing Vendor certification:

     

    https://docops.ca.com/ca-performance-management/2-5/en/building/self-certification/create-or-extend-vendor-certifications 
     

    If you have an existing vendor certification  you wanted to add a metric to, the extension method would be the way to go rather than creating a new vendor certification.

     

    Let us know if this helps.



  • 3.  Re: Problem New Vendor Certification

    Posted 06-13-2017 11:32 PM

    Actually we have plan to upgrade to 3.1, but our customer need to fix this issue first. do you have suggestion for action in 2.5 version as well?



  • 4.  Re: Problem New Vendor Certification

    Posted 06-14-2017 08:01 AM

    Hello eksi,

     

    I would recommend using the REST/XML method as outlined in the documentation link above.

     

    Using this method provides much more flexibility than the Vendor Certification editor UI.

     

    Best Regards,



  • 5.  Re: Problem New Vendor Certification

    Posted 06-14-2017 02:51 AM

    Hi eksi,

    I have 2.5 test box and I would try to reproduce your problem.

    However I cannot found the Huawei-IPPool mib.

    If you let me know where the download site or attaching it here, I could progress to test for you.

    Thanks, Naruhiro



  • 6.  Re: Problem New Vendor Certification

    Posted 06-16-2017 12:24 AM

    Hi Naruhiro_Yoneshige,

     

    Here i attach the mib files :

     

    Dropbox - HUAWEI-IPPOOL-MIB.mib 

     

    Thanks



  • 7.  Re: Problem New Vendor Certification

    Posted 06-16-2017 01:44 AM

    Hi eksi,

    Thank you upload the mib file.

    Unfortunately your problem does not reproduced in my fresh installed 2.5 environment.

    To compile the HUAWEI-IPPOOL-MIB, it also required HUAWEI-MIB and IPV6-TC mibs.

    ** To compile the HUAWAI-IPPOOL-MIB, it required also HUAWEI-MIB and IPV6-TC mibs also.

     

    ** It successfully appear the detail MIBs info.

     

    So I guess the phenomenon belongs in your environment.

    If it still reproduces even newly fresh installed box, examine to use REST/XML method as kk_sup mentioned.

    Finally, please note the 2.5 version will end of support state on this month. 

     

    Thanks, Naruhiro



  • 8.  Re: Problem New Vendor Certification

    Posted 06-16-2017 03:39 AM

    Hi Naruhiro_Yoneshige,

     

    Thanks for fast respon,

     

    Now, i passed on step #3 & 4, but i have still get problem to define Metric Expression. Here the capture :

     

    Indexes expression is empty.

    Could you give me a xml file?



  • 9.  Re: Problem New Vendor Certification

    Posted 06-16-2017 04:42 AM

    Your environmet seems to have some problem.

    Here is my test result about the Index expression.

     

    I will post the xml file address later.

     

    Thanks, Naruhiro



  • 10.  Re: Problem New Vendor Certification

    Posted 06-16-2017 04:53 AM

    https://www.dropbox.com/s/movwo8i7yoiqzyv/2043183209_HUAWEI_IPPOOL_MIB.zip?dl=0

    Here is the xml file that can be Imported from Vendor Certification GUI.

    Please note, it is only the test quality for your reference.



  • 11.  Re: Problem New Vendor Certification

    Posted 06-16-2017 07:44 AM

    Hi Naruhiro_Yoneshige

     

    Could you help me to rebuild XML file using Generic Ip Pool metric Family?



  • 12.  Re: Problem New Vendor Certification

    Posted 06-18-2017 09:02 PM

    Hi eksi,

     

    Can you import the XML from the Vendor Certifications list?

    If yes, you will see the Metric Expressions by clicking the Edit button.

    So you can modify it.

     

    If you still have any problem of the XML importing or editing,

    other stored custom Vendor Cert definition may cause severe problem.

    So I recommend to remove all Custom Vender Certs or reinstall CAPC/CAPM.

     

    Thanks, Naruhiro 



  • 13.  Re: Problem New Vendor Certification

    Posted 06-21-2017 08:38 PM

    Hi eksi,

    Do you solve the problem?

    Anyway, I feel you will better to upgrade to new version.

    Regards, Naruhiro



  • 14.  Re: Problem New Vendor Certification

    Posted 07-02-2017 11:52 PM

    I think so... Thank's for your support. 



  • 15.  Re: Problem New Vendor Certification

    Posted 06-26-2017 12:46 AM

    Hi eksi,

    Any update?

    Or can you marked as resolved?

    Thanks, Naruhiro



  • 16.  Re: Problem New Vendor Certification

    Posted 06-14-2017 06:08 AM

    Hi Eksi,

     

    Could you tail the PCService.log on the performance center box when you are trying to load the mib.

     

    Path - /opt/CA/PerformanceCenter/PC/logs

     

    Check if you see any errors while the mib is being read ?

     

    If possible attach the log.

     

    Regards,

    Arvind Sugurr



  • 17.  Re: Problem New Vendor Certification

    Posted 06-16-2017 02:09 AM

    As far as reviewing eksi uploaded PCServices.log, the following error repeated.

     

    ERROR | RIB/VendorCertsCacheScanner | 2017-06-09 02:36:37,668 | com.ca.im.portal.plugins.polaris.cache.vendorcerts.VendorCertsScanner
          | Unexpected exception occurred during refresh of known vendor certifications
    org.apache.commons.lang.SerializationException: java.io.EOFException

     

    So I recommend remove the HUAWEI MIBs once and re-load again.

     

    Thanks, Naruhiro



  • 18.  Re: Problem New Vendor Certification

    Posted 11-26-2017 11:49 PM

    Hi Naruhiro, how to remove the HUAWEI MIBs file without GUI? its possible to use REST?



  • 19.  Re: Problem New Vendor Certification

    Posted 11-27-2017 12:23 AM

    Hi eksi,

     

    You can remove the custom VC entry by removing resource xml file from /opt/IMDataAggregator/apache-karaf-*/certifications/custom/vendor_certs/ directory and restart DA service.

     

    Naruhiro



  • 20.  Re: Problem New Vendor Certification

    Posted 11-27-2017 03:53 AM

    This does not remove the custom data from the repository. There's no supported method yet to completely remove a vendor certification.



  • 21.  Re: Problem New Vendor Certification

    Posted 11-30-2017 02:27 AM

    MiB file Already compile and succsess to monitored

     

    But, see into the dashboard still empty after  2 hours waiting.

     



  • 22.  Re: Problem New Vendor Certification

    Posted 11-30-2017 02:47 AM

    Hi eksi,

     

    I recommend to capture the DcDebug for further investigation.

    And I feel you would better create a support case for analyzing the root cause of the No Data Display problem.

     

    ** About DcDebug see following link.

    https://support.ca.com/us/knowledge-base-articles.TEC1400894.html

     

    Thanks,

    Naruhiro