Really? I don't know why. You may want to log a Support issue to find out why you can't see it.
Here's a copy of the text.
Thanks, Kyle_R.
Article Id: 18993
Article title: An Update data partition constraint for a Workflow task attached to a Change Order does not implement the restriction and displays AHD03055 when used.
Validation Status: Validated
Status: Published
Created Time: 21-03-2018 19:35
Products:CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Search Summary:
This document explains how to create a Data Partition Constraint which allows the logged-in user to update a Workflow task under specific conditions.
Issue/Introduction:
Problem:
The following data partition is added to the data partition list for the out-of-the-box data partition named "Service Desk Analyst":
Table Name: Workflow_Task
Constraint Type: Update Record Status: Active Constraint: assignee = @root.id OR group.[group]group_list.member IN (@root.id)
The intention is to only allow the logged-in user to update a Workflow task for which the logged-in user is the Assignee or for which the logged-in user is a member of a Group that is designated as the assigned Group for the task.
However, when the logged in user attempts to update a workflow task which satisfies the restrictions, although the user is able to make changes to the Update Change Workflow form for the workflow task, when the user clicks the Save button on the form, the following error message is written on the form:
AHD03055: Data partition Update restriction on Workflow Task
Environment:
CA Service Desk Manager (SDM) R12.x, 14.1
Cause:
Content
Resolution:
The suggested solution is to create a Pre-Update type of constraint instead of an Update type of constraint.
So, do not create this constraint:
Data Parition Name: Service Desk Analyst
Table Name: Workflow_Task Constraint Type: Update Record Status: Active Constraint: assignee = @root.id OR group.[group]group_list.member IN (@root.id)
Instead, create this constraint:
Data Parition Name: Service Desk Analyst
Table Name: Workflow_Task Constraint Type: Pre-Update Record Status: Active Constraint: assignee = @root.id OR group.[group]group_list.member IN (@root.id)
Alternatively, use a View constraint type.
Cause:Environment:
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Original Message:
Sent: 09-11-2019 10:12 PM
From: Aamir Khan
Subject: restrict approver to approve the task,
Hi Kyle
page is not available.
Original Message:
Sent: 09-11-2019 10:04 PM
From: Kyle R
Subject: restrict approver to approve the task,
Try:
An Update data partition constraint for a Workflow task attached to a Change Order does not implement the restriction and displays AHD03055 when used.
Try: Kyle_R/
Original Message:
Sent: 09-11-2019 05:38 PM
From: Aamir Khan
Subject: restrict approver to approve the task,
Hi Team
We have Request workflows implemented in our sdm 17.1
we noticed that the approver can approve the workflow task even if he/she is not the member of the group attached to that workflow task from the ticket page relationship-->workflow
how can we restrict this so that approver can only approve their group task and not other task.
I believe this can be achieve from DP. pls little guidance
Many Thanks
#ca_sdm_17.1
#caservicedesk17.0