Hello,
The fact that these are clearing after five minute might be an indication that the issues are transient -
Spectrum polled the device and it did not respond - Spectrum went through its Fault Isolation / Root Cause analysis process and Generated the Alarm -
Then at the next polling interval ( 5 Minutes ) Spectrum was able to reach the device and Clears the Alarm.
if this is only happening with a few devices, You could try changing the poll interval to something shorter / Longer.
If you make it shorter ( less that five minutes - say 2 minutes ) if it is transient - the Alarm might clear on the next poll and not get sent to the Ticketing systems.
If you make it Longer the Alarm may get sent to the ticketing systems only to be Cleared against in 6 Minutes ( or what ever the new polling interval is. )
Be aware that if you were to change the Polling interval for all devices ( 5,000 - 10,000 - 50,000 ) It would have a significant impact on the network traffic / Resource utilization of the server..
Use ANY recommendation with caution and try to understand the Impact they will have Before Implementing any Change !
Original Message:
Sent: 10-31-2019 08:10 AM
From: john Robert singh
Subject: How to create the auto ticketing based on the alarm persisting time
Hi Rajashekar,
We have done the same but it is not working.
what i need to check ,any suggestion please.
Thanks,
john.
Original Message:
Sent: 10-31-2019 05:47 AM
From: Rajashekar Allala
Subject: How to create the auto ticketing based on the alarm persisting time
John,
You can use SDNotifier policy to hold for 5 mins and create a ticket if the alarm exists.
Select Locator Tab --> Expand SANM --> All Policies --> Look for Service Desk policy and select it --> Under information tab, select Filters --> If there is already a policy available --> Edit it and set the age time to 5 mins. If no policy is available, create new one with the required filters.
------------------------------
Thank you.
Rajashekar
Original Message:
Sent: 10-31-2019 04:07 AM
From: john Robert singh
Subject: How to create the auto ticketing based on the alarm persisting time
We have enabled the auto ticketing in ca spectrum ,In this ticket will creating and closed automatically .
but many of the tickets are automatically closed within 5 min , so we need to create the ticket only if the alarm is persisted more than 5min.