Mohit.......
What is the Support Case
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Paul Coccimiglio
Principal Support Engineer
Broadcom Inc.
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Original Message:
Sent: 09-23-2019 05:42 AM
From: Mohit Trehan
Subject: Jaspersoft Studio 6.3 HTML5 Chart
Ok Thanks Brian will log a case with support.
Original Message:
Sent: 09-23-2019 05:19 AM
From: Brian Mathato
Subject: Jaspersoft Studio 6.3 HTML5 Chart
Hi Mohit,
Please log an official support case. We can then query this with Tibco on your behalf.
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Kind Regards,
Brian
Original Message:
Sent: 09-23-2019 02:15 AM
From: Mohit Trehan
Subject: Jaspersoft Studio 6.3 HTML5 Chart
Hi Brian,
Yes it is the same version on both my test lab and ITASM Machine which is Jaspersoft studio 6.3. But In my test lab HTML5 Charts in Component pro is disabled. I have also checked in the higher version of Jasper Soft Studio which 6.9 but in that also HTML5 Charts in Component pro is disabled. Only it is available with ITASM machines. Is that ITASM machine comes with any particular License key ?
Regards,
Mohit Trehan
Original Message:
Sent: 09-22-2019 04:27 PM
From: Brian Mathato
Subject: Jaspersoft Studio 6.3 HTML5 Chart
Hi Mohit,
Can you verify that the JasperReports server between your install and ITASM are the same? You could also try to upgrade to JasperReport r6.4.3 and see if that resolves the issue?
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Kind Regards,
Brian
Original Message:
Sent: 09-22-2019 06:55 AM
From: Mohit Trehan
Subject: Jaspersoft Studio 6.3 HTML5 Chart
Hi,
I have installed Jaspersoft Studio 6.3 in my test lab. But I am not able to find the option HTML5 Charts in Component pro. This option come as disabled. But while creating the report from ITASM 8.8 Machine I can see this option enabled. Enclosed is the Image for the reference. Do let me know if this feature requires different License Key ?