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After Workflow Approval task remaining In Progress.

  • 1.  After Workflow Approval task remaining In Progress.

    Broadcom Employee
    Posted Apr 28, 2021 04:17 PM
    Hi Team,

    I have an issue where User is requesting for Application Access from the Portal.
    Task is submitted and workflow is triggered. After approval process the Task remaining in progress and no Role is attached to the user.
    Role assignment is configured through "Configure Global Workflow for Events".

    Under Submitted task details, I can see that Workflow process is completed and next action is:
    "Checking to see if there are more rules which need to be evaluated."

    The task remaining In Progress.

    Also I observed that if I change Policy Level of Approval Policies then the Policy wouldn't work.
    If I submit a task then immediately will Fail. Policy Level is a unique number and policy logic is not contained in the other policies.
    But by some reason the Policy will work only if Policy Level = 3(ex) and will not work if I change Policy Level to 15(ex)
    This looks to me like a bug.

    Please any advise on how to troubleshoot is welcome.

    Thanks in Advance,
    Pavel.