AutoSys Workload Automation

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  • 1.  Automated Incident Ticketing

    Posted Apr 26, 2014 06:49 PM
    Hi     We are looking to try and hook in our ticketing system with our CA Workload Automation R11.3.2 environment and we are looking for ideas how we can accomplish this task. The ticketing system we use is Service Now and we want to automate when a job fails in the CA WLA DE R11.3.2 environment that an incident ticket gets automatically opened up.  We currently have the operators open the tickets up manually but the environment is growing this is no longer a feasible request.       Is there anyone out there who is doing this and if so could you share how you accomplished this task?  Any help or guidance would be greatly appreciated. Thank you in advance.


  • 2.  RE: Automated Incident Ticketing

    Posted Apr 30, 2014 04:19 PM

    We autocut tickets for job abends.

    we set up an alert, the alert runs a java script that passes all the dseries job info to the script

    1. Alert   runs this java-  execTrigger("ALERT.AUTOCUT","add"," ","NOHOLD","%WOB._tag","%(APPL._name).%(APPL._gen).%(WOB._name) --%(WOB._state)","%(WOB._LDATE) %WOB._LTIME","%WOB._agent" );

    Java could be modified to any dseries parameters that are or are not important to you.

    2. on all our applications (on the properties - notifications - alert tab) we have the alert that will trigger for these conditions Abandon Submission, failed, Suberror and premature end.  Whenever any of these conditions are true the Alert gets the job info and passes it to a script.  It was time consuming to add the alerts to all applications and to make sure all jobs used the application default but very worth it after the fact. 

    3. The application AUTOCUT  is triggered every time the alert triggers.  In this application is a script that takes the info from the alert and passes it to the script.  The script interfaces wiith our problem management tool

    Hope this helps.

    Sharon

     



  • 3.  Re: [CA Workload Automation DE (dSeries Edition)] RE: Automated Incident Ti

    Posted May 02, 2014 07:09 AM
    Hi Sharon

    Would you be able to share maybe an example of the application and
    scripts? I am trying to give the group a few choices and the board has
    provided some good ones


    Thanks
    Eric
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  • 4.  RE: Automated Incident Ticketing

    Posted May 05, 2014 09:17 AM

     

    hi, I don't know that i can share the actual script we run it contains userid/passwords.  We use the HP Service Manager API

    from dseries we do pass these arguments from the alert to to script  --   "%APPL._user1" "%APPL._user2" "%APPL._user3" "%APPL._user4"



  • 5.  Re: [CA Workload Automation DE (dSeries Edition)] RE: Automated Incident Ti
    Best Answer

    Posted May 05, 2014 10:13 AM
    Much appreciated


    Eric Vaughan | Sr. Platform Specialist, Scheduling and Event Monitoring
    Business Operations Center (BOC), Global Infrastructure Services
    200 Berkeley Street | Boston, Massachusetts | T. 617 663-2864 Ext. 732864
    EVaughn@jhancock.com | manulife.com







    From: CA Workload Automation Global User CommunityMessage Boards
    <CommunityAdmin@communities-mail.ca.com>
    To: "mb_message.2270756.115230114@myca-email.ca.com"
    <mb_message.2270756.115230114@myca-email.ca.com>,
    Date: 05/05/2014 09:17 AM
    Subject: [CA Workload Automation DE (dSeries Edition)] RE:
    Automated Incident Ticketing




    hi, I don't know that i can share the actual script we run it contains
    userid/passwords. We use the HP Service Manager API
    from dseries we do pass these arguments from the alert to to script --
    "%APPL._user1" "%APPL._user2" "%APPL._user3" "%APPL._user4"
    Posted by:shimaneks
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    CA Communities Message Boards
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    mb_message.2270756.115230114@myca-email.ca.com
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    STATEMENT OF CONFIDENTIALITY

    The information contained in this email message and any attachments may be confidential and legally privileged and is intended for the use of the addressee(s) only. If you are not an intended recipient, please: (1) notify me immediately by replying to this message; (2) do not use, disseminate, distribute or reproduce any part of the message or any attachment; and (3) destroy all copies of this message and any attachments.


  • 6.  RE: Automated Incident Ticketing

    Posted May 01, 2014 04:13 AM
    ejv1972:
    Hi We are looking to try and hook in our ticketing system with our CA Workload Automation R11.3.2 environment and we are looking for ideas how we can accomplish this task. The ticketing system we use is Service Now and we want to automate when a job fails in the CA WLA DE R11.3.2 environment that an incident ticket gets automatically opened up. We currently have the operators open the tickets up manually but the environment is growing this is no longer a feasible request. Is there anyone out there who is doing this and if so could you share how you accomplished this task? Any help or guidance would be greatly appreciated. Thank you in advance.

    Hi,

    If Service Now has an email recognition facility in the same way that CA Service Desk or BMC Remedy does, then you might consider using the DE Notifications Tab in Define perspective to send a formatted email to Service Now, which can then pick up the email and pick the details from it. Have a word with your Service Now Admin person to see what it can do on that front.

    Regards,

    John

     



  • 7.  RE: [CA Workload Automation DE (dSeries Edition)] RE: Automated Incident Ti

    Posted May 01, 2014 07:05 AM
    Since Service Now has a Web Services API, you can use the Workload Automation Web Services agent to create and send the incident ticket.

    (https://wiki.servicenow.com/index.php?title=Direct_Web_Service_API_Functions)


    Ray Parrish
    Infrastructure Analyst
    Global Hosting and Network Services
    Deere & Company
    400 19th Street, Moline, IL 61265
    Office: (309) 765-0306
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    Email: ParrishRaymondA@JohnDeere.com<mailto:ParrishRaymondA@JohnDeere.com>
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    From: CA Workload Automation Global User CommunityMessage Boards [mailto:CommunityAdmin@communities-mail.ca.com]
    Sent: Thursday, May 01, 2014 3:13 AM
    To: mb_message.2270756.114914426@myca-email.ca.com
    Subject: [CA Workload Automation DE (dSeries Edition)] RE: Automated Incident Ticketing

    ejv1972:
    Hi We are looking to try and hook in our ticketing system with our CA Workload Automation R11.3.2 environment and we are looking for ideas how we can accomplish this task. The ticketing system we use is Service Now and we want to automate when a job fails in the CA WLA DE R11.3.2 environment that an incident ticket gets automatically opened up. We currently have the operators open the tickets up manually but the environment is growing this is no longer a feasible request. Is there anyone out there who is doing this and if so could you share how you accomplished this task? Any help or guidance would be greatly appreciated. Thank you in advance.

    Hi,

    If Service Now has an email recognition facility in the same way that CA Service Desk or BMC Remedy does, then you might consider using the DE Notifications Tab in Define perspective to send a formatted email to Service Now, which can then pick up the email and pick the details from it. Have a word with your Service Now Admin person to see what it can do on that front.

    Regards,

    John


    Posted by:John_Crespin
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