CA Service Management

Expand all | Collapse all

workflow task based on available & not available

Jump to Best Answer
  • 1.  workflow task based on available & not available

    Posted 06-14-2019 08:55 AM
    Edited by Aamir Khan 06-14-2019 09:02 AM
    Hi Team

    Is it possible to trigger more than one workflow on a same Request ticket?

    We have workflows based on Availability and non Availability.

    For example: when end user initiate a request for a new Asset, it will first go for Manager Approval after that it will go to Admin D epartment Approval where the assignee will decide whether the stock is available or not. If available then we have different mutiple task approvers and if not available then we have different multiple tasks approvers.

    Is this achievable from classic workflows?

    #Ca Service Desk
    #Ca Sdm
    #sdmtickets
    #caservicedesk17.0 
    #sdmfields​​​​​​​​


  • 2.  RE: workflow task based on available & not available

    Posted 06-17-2019 03:27 AM
    Without using ITPAM I could say that you can do it changing the Category. that allows you to add different workflow tasks wherever the availability.


  • 3.  RE: workflow task based on available & not available
    Best Answer

    Posted 06-18-2019 10:01 AM
    If you change the Category as solution, take in attention the delete_null_properties and keep_tasks options on Options Manager


  • 4.  RE: workflow task based on available & not available

    Posted 06-18-2019 11:28 AM
    Many Thanks for the information