Hi Brian,
can you tell where I can manipulate the default sorting for the xFlow-View? We have heat activated and now it is the default sort option. We would like heat still activated but want to change the default sorting option in the xFlow-View. Is there an file, we can edited or something like that?
We don´t want to change it over the xFlow-View everytime.
Regards,
Fabian
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Assistant IT-Consultant
Fujitsu Technology Solutions GmbH
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Original Message:
Sent: 04-08-2020 04:08 AM
From: Brian Mathato
Subject: xFlow - default ticket sort
Hi Jakub,
Please confirm if you recycled both SDM and xFlow services after uninstalling the option(s)?
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Kind Regards,
Brian
Original Message:
Sent: 04-08-2020 03:59 AM
From: Jakub Kolacny
Subject: xFlow - default ticket sort
Hi Brian,
I've disabled the heat option in the SDM Options Manager, but it didn't make any change in the xFlow interface for the default sorting option - it is still set to Heat. The Heat field on the xFlow is still present on the form - it only has an empty value. So the question is, what is the sort option if the Heat is chosen from the list.
What are the correct steps to disable the Heat calculation and the default sorting for xFlow? The customer uses the SDM for about 10 years and they have a pretty good ticket prioritization system which doesn't need any new approaches :)
Thank you,
Jakub
Original Message:
Sent: 02-03-2020 04:02 AM
From: Brian Mathato
Subject: xFlow - default ticket sort
Hi Jakub,
The below information might give you a hint as to why it is sorted by Heat:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/using/xflow-interface/manage-work-from-the-xflow-interface/manage-tickets.html#concept.dita_b5c55856866860fc927adbc47b8de4ba87995539_SortBy
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Kind Regards,
Brian
Original Message:
Sent: 02-02-2020 12:02 PM
From: Jakub Kolacny
Subject: xFlow - default ticket sort
Team,
is there a possibility to set default ticket sorting in xFlow? I would like to set the open date instead of the default heat.
Thanks,
Jakub