Hello,
We are using SDM 12.9 and I'm finally looking at enabling the mail eater :)
External people emailing our inbox won't have a CASD contact record, so will be logged against anonymous userid and won't receive SDM notifications.
The external contacts can receive the Reply on the mail eater rule if enabled. But I notice the reply subject is used for both success & failure and can't include the ticket number in the subject line. So how can I avoid a duplicate ticket being created if someone replies?
Just wondering if anyone out there with mail eater experience can advise what they did?
Thanks
Stuart