WLC Manager Discovery just queues

[Patrick Murtey]

Hi All,

We are seeing a problem where in our cisco access point environment, occasionally we need to destroy and rediscover some access points because the AP's are not picking up the serial numbers. This occurs in about 1 out of 10. So if we destroy the AP that doesn't have the Serial and push the run button  on access point discovery, The access points are re-discovered soon after with the serial number. The problem is the last re-discovery we  ran is just sitting there and not discovering, We looked in the log of the WLC Manager and it says that the discovery is queued, and there are several other discoveries queued prior to that.  If the Access point discovery process is hung, how do you free it up or restart it?

 

TIA

[Jason Meader]

Hi Patrick,

You can try freeing it up with the clear discovery queue action code 0x10602:

 

./update action=0x10602 mh=themodelhandleofthe"TopologyWrkSpc"model

 

Eventually it should trigger though, assuming the queue processes through.  Depending on the discovery that’s running you may need/wish to abort it (VNM-Autodiscovery-Debug-Abort).  You could do this after running the above command…that should hopefully allow the AP discovery to launch at the next poll interval.

 

Cheers

Jay

 

Reference to the action code:

 

https://docops.ca.com/ca-spectrum/10-2-3/en/managing-network/modeling-and-managing-your-it-infrastructure/update-device-interface-and-connection-information#UpdateDeviceInterfaceandConnectionInformation-ClearDiscoverConnectionsQueue