Hi Team,
We have upgraded the agent and servicemanager. We are facing the below issue when we try to start the agent. It looks the agents are not able to start due to unavailable of uc4.smc file.
Find the log details as below
========================
20190718/120122.336 - U00022044 Real user '10002' and effective user '10002'.
20190718/120122.337 - U00022025 The file 'uc4.ori.smd' containing the definitions will be opened and interpreted.
20190718/120122.337 - U00022027 The sub-service 'UC4 WP1' was installed.
20190718/120122.337 - U00022027 The sub-service 'UC4 WP2' was installed.
20190718/120122.337 - U00022027 The sub-service 'UC4 WP3' was installed.
20190718/120122.337 - U00022027 The sub-service 'UC4 WP4' was installed.
20190718/120122.337 - U00022027 The sub-service 'UC4 WP5' was installed.
20190718/120122.337 - U00022027 The sub-service 'UC4 JWP' was installed.
20190718/120122.337 - U00022027 The sub-service 'UC4 JCP' was installed.
20190718/120122.337 - U00022027 The sub-service 'UC4 CP1' was installed.
20190718/120122.337 - U00022027 The sub-service 'UC4 CP2' was installed.
20190718/120122.337 - U00022027 The sub-service 'UC4 UNIX01' was installed.
20190718/120122.337 - U00022027 The sub-service 'UC4 DATABASE-AGENT01' was installed.
20190718/120122.337 - U00022027 The sub-service 'UC4 DATABASE-SERVICE01' was installed.
20190718/120122.337 - U00022026 The command file 'uc4.smc' containing the statements will be opened and interpreted.
20190718/120122.337 - U00022028 Unable to open file 'uc4.smc', error code: '2'
20190718/120122.337 - No such file or directory
20190718/120122.357 - U00022032 'TCP' socket with port '8871' successfully created.
20190718/120122.357 - U00022032 'UDP' socket with port '8871' successfully created.
20190718/120122.357 - U00022017 Automic Service Manager Version '12.2.3+build.1558155036560' ready.
When i checked the automation manager path, i dont find that uc4.smc files. I could able to see only UC4.ORI.SMD file.
$ ls
automicsm libssp.so libstdc++.so libsysapi.so uc4.ori.smd ucybsmgr ucybsmgr.ori_certificate.pem ucybsmgr.ori.lck
libgcc_s.so libssp.so.0 libstdc++.so.6 libzu00132.so uc.msl ucybsmgr_certificate.pem ucybsmgr.ori.ini
libgcc_s.so.1 libssp.so.0.0.0 libstdc++.so.6.0.3 nohup.out ucybsmcl ucybsmgr.lck ucybsmgr.ori_key.pem
$
Can you please let us know why uc4.smc files are not found? What we need to do for resolve this issue?
Thanks
V Manikandan