Migration of SDM & SC (same mdb)

[phisa04]

Hi,
 A customer has CA Service Catalog 12.7 and CA Service Desk Manager 12.7. They have decided to migrate SDM to 14.1, and later (after a couple of months) migrate Service Catalog to 14.1. Both the products use the same mdb. What is the best way to migrate both these products?

[Louis van Amelsfort]

Hello Samuel.

 

As a starting point, may I refer to the CA Service Management - 14.1 wiki pages for related information?
From the landing page:
https://docops.ca.com/ca-service-management/14-1/en

 

Select/click on the 'Implementation link and find page:
https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1/step-1-identify-your-installation-or-upgrade-scenario

 

From there on, you can scroll down and find relevant information.

 

Further more, I can advise you to involve CA Services through your CA Sales Representative.
Where CA Services can assist and guide you through the migration process.

 

Thanks and kind regards, Louis van Amelsfort.