Custom field in ticket log

[Marco Antonio Velazquez Aldama]

Hi,

Currently, I am working with CA SDM 17, and I created a custom field en WSP.

All working well, but I need to view any change in my ticket log.

In wsp, I added the following sintaxis in my fiels "zGroupF"

My custom field is "SREL" to "GRP"
 

I added the sintaxis "AUDITLOG()"

And in SDM, I created a Activity

But the activity, is not registred in my ticket

Only show me the default field as Group o Description

Attach Document

Regards,
Marco V

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ITSM Consultant
Dayset
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Attachment(s)

ticket log.docx   362 KB 1 version

[Kyle R]

Hello Marco,

When you did your test, did you update the Status of the ticket?

In your notes, you have "Tipo de activdad. Actualizar estado." which Google Translate tells me is Spanish for "Type of activity. Update status."

Most Audit Log checking is against "Field Update" as per (2) here:

ITSM 17.2 Audit Log List

Thanks, Kyle_R.

[Marco Antonio Velazquez Aldama]

Thanks Kyle_R,
it was what I needed.

Regards,
Marco V

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ITSM Consultant
Dayset
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