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Custom field in ticket log

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  • 1.  Custom field in ticket log

    Posted 7 days ago
      |   view attached

    Hi,

    Currently, I am working with CA SDM 17, and I created a custom field en WSP.

    All working well, but I need to view any change in my ticket log.

    In wsp, I added the following sintaxis in my fiels "zGroupF"

    My custom field is "SREL" to "GRP"
     

    I added the sintaxis "AUDITLOG()"

    And in SDM, I created a Activity

    But the activity, is not registred in my ticket

    Only show me the default field as Group o Description

    Attach Document

    Regards,
    Marco V



    ------------------------------
    ITSM Consultant
    Dayset
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    Attachment(s)

    docx
    ticket log.docx   362K 1 version


  • 2.  RE: Custom field in ticket log
    Best Answer

     
    Posted 7 days ago
    Hello Marco,

    When you did your test, did you update the Status of the ticket?

    In your notes, you have "Tipo de activdad. Actualizar estado." which Google Translate tells me is Spanish for "Type of activity. Update status."

    Most Audit Log checking is against "Field Update" as per (2) here:

    ITSM 17.2 Audit Log List

    Thanks, Kyle_R.





  • 3.  RE: Custom field in ticket log

    Posted 6 days ago
    Thanks Kyle_R,
    it was what I needed.

    Regards,
    Marco V


    ------------------------------
    ITSM Consultant
    Dayset
    ------------------------------